Jetpack Boost

  • Resolved stssteal

    (@stssteal)


    3 years, 9 months ago

    Good Evening
    I installed Jetpack Boost
    and it gives me the following error
    can you help me

    {
  "code": "site_inaccessible_404",
  "message": "The Jetpack server was unable to communicate with your site https://www.stealthestyle.gr [HTTP 404].  Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: http://jetpack.com/support/",
  "data": 400
}

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Animesh Gaurav

    (@bizanimesh)

    3 years, 9 months ago

    Hi there,

    While your site is publicly accessible, we cannot access your site’s XML-RPC file: https://www.ENTER-YOUR-SITE-NAME.gr/xmlrpc.php

    This file is used by Jetpack and other plugins and apps to connect to your site. And that’s why Jetpack Boost is not able to connect with your site. It must return the following message: XML-RPC server accepts POST requests only.

    You can see a working example here: https://wp.cloud/xmlrpc.php

    Since your site returns a 404 error for this page, I would recommend that you check the following:

    • Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard » Upgrades page, then clicking the “Reinstall” button.
    • Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.
    • Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

    Once we are able to access your site’s xmlrpc.php file, the Jetpack Boost should start working.

Viewing 1 replies (of 1 total)

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