Jetpack Comments Not Loading

It’s also occurring at https://howtoprogramanything.com/core-knowledge/basics/mathematics/binary-base-2-and-its-operations/ (bottom of the page) same error.

I currently host my website with a hosting provider that blocks xmlrpc.php requests by default. Their documentation reads:

we get lots of attacks on xmlrpc.php., so we block all attempts by default. However, we whitelist applications with a good reputation that need to use it legitimately: like Jetpack.

When I access xmlrpc.php from my browser, I get the same code (403).

However, when I use the following URL for testing the Jetpack connection for the site: https://jptools.wordpress.com/debug/?url=https://tinasfabricnook.com it comes out as “Everything looks great!”

From past experience, this response indicates that it is accessing xmlrpc.php correctly.

Thank you for your reply. I apologize for the long time between posting, but I believed this was no longer a problem. Today I noticed that the issue hasn’t been resolved satisfactorily and that there are times that the comment form does not load on tinasfabricnook.com (like today, 3/15/2023 at approximately 2:45-3:00 PM Mountain time).

Today I disabled all plugins, and reverted to the twentytwentythree theme. I enabled only Jetpack. I have also disabled any caching mechanisms on my host that might interfere (no caching is being done). This would theoretically be like a new WordPress install, as you recommended. When I loaded a post (https://tinasfabricnook.com/blog/featured-products/half-square-triangles-the-trimmer/) the comment form still did not load.

In the console there were error messages similar to what I posted before. Particularly these lines in jetpack-comment:

form = document.getElementById( 'commentform' );
form.appendChild( input );

It reported that the form variable was null (not an object), and I verified that because in the iFrame loaded, a (form) element with id ‘commentform’ didn’t even exist at that time. I’m led to believe that incomplete markup/code is being delivered through the iFrame from Jetpack servers at some point.

Unfortunately, I did not use the Health Check plugin you recommended (though I probably should have). Due to disabling all plugins, then re-enabling Jetpack (and reconnecting), and THEN restoring my database after theme switching (just to make sure everything was exactly as it was before I troubleshooted), I had to reconnect my site (tinasfabricnook.com) to the Jetpack servers for a final time. After I fully reconnected my WordPress.com account (@originalpursuitsllc), mysteriously the problem disappeared, and the comment forms began loading again.

I’m hoping this can shed some light on potential intermittent loading issues for WordPress Jetpack enabled comments. I have strived to eliminate the possibility of interfering caching, themes and/or plugins. There are times it seems that the iFrame contents delivered by the Jetpack servers are not set-up correctly, fail on a Javascript error (form variable is null and not on object), and fail to load.

Thanks,

Asher

• This reply was modified 3 years, 2 months ago by asherwolfstein.
• This reply was modified 3 years, 2 months ago by asherwolfstein.

I just installed and connected Jetpack to asherwolfstein.com

Once again, Jetpack-enabled comments aren’t loading. I have captured what I’ve been saying in screenshots. I believe that, for whatever reason, the response coming from the Jetpack servers that fills the iframe is malformed. Maybe it’s something on my end, but I can’t determine what that is at this time. This is on a clean 6.2 install, twentytwentythree theme, a couple pages, and I tried it with no plugins but Jetpack. Jetpack debug reports no errors.

This seems to eventually resolve, which then leads to this issue being “resolved” here, but it’s not resolved if this keeps happening intermittently.

I’m not sure what else to do at this time, but I thought you should know this was occurring at March 30, 2023 9:44 PM Mountain Time.