Hey @pointingyoutochrist – I checked your site and I found the Jetpack connection for your site is not good which might be the reason why it shows the blank page to you.
While your site is publicly accessible, and the XML-RPC file is also working: https://example.com/xmlrpc.php (replace “example.com” with your site address), but for some reason, Jetpack is not able to make XML-RPC requests on your site. This file is used by Jetpack and other plugins and apps to connect to your site. If you want to know details about XML-RPC and how it helps Jetpack, you can check our detailed guide here:
We have a tool that we use to see how the XML-RPC requests are handled by your server.
When I entered your site there, I found your hosting provider is intermittently not responding correctly. If you also enter the site address there, you will see there is 429 response code which means that your hosting provider server is temporarily unable to handle the request and sometime you will not see any request coming from your host at all (it shows the blank white page) and that also means your hosting provider server is temporarily unable to handle the request.
Can you please contact your hosting provider and check if they are blocking access to this file for Jetpack? Also, please find the IP ranges for the connection between your site and Jetpack/WordPress.com here, and ask them to whitelist them for HTTP connections on your site:
Let me know how it goes!
Thank you Animesh,
I did as advised. I contacted my hosting provider and now the issue is resolved.
Hi @pointingyoutochrist –
I’m glad to hear it! I can also confirm that Jetpack is properly connected.
I’m going to mark this thread as resolved now, but if you have additional questions in the future, feel free to open a new thread.
