Jetpack does not recognise connection to WordPress.com

  • Resolved mtm

    (@flatpack-music)


    1 year, 4 months ago

    I have set up Jetpack in a WP site, and am currently logged into that site and WordPress.com, using the account I connected to Jetpack.

    The Jetpack > Dashboard > Connections area says the site is connected. In WordPress.com I can see the site’s stats etc, so the connection is active.

    When trying to add a Bluesky account to the Social section of Jetpack however, I am consistently receiving this message:

    You need to be logged in to WordPress.com to complete this action. Please ensure you are logged in to the same account you used to connect Jetpack to your site.

    I’ve troubleshot this as follows:

    • cleared cache and cookies
    • disconnected and reconnected Jetpack from WordPress.com
    • uninstalled the Jetpack plugin and reinstalled it
    • Switched to standalone Jetpack Social plugin

    None of these changes has made any difference.

    How can I connect the site with Bluesky via Jetpack please?

Viewing 1 replies (of 1 total)
  • Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    1 year, 4 months ago

    Hello @flatpack-music

    We’ve discovered a bug in our latest release where sites with multiple users connecting social accounts get a message about how they need to be logged into WordPress.com just like you reported.

    We’ve deployed a fix for it, but it won’t be available until the next release of our plugin.

    Please update your plugin when a new version is available, and let us know if the issue persists.

    Best,

Viewing 1 replies (of 1 total)

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