Jetpack Error after disabling Jetpack
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Hello all, I converted my site to e-commerce. Woo commerce installed and jetpack. I have NOT activated or connected jetpack. I go to disable jetpack and get a Jetpack Master User error. I tried to attach a picture but here is the error.
Warning use of undefined constant JETPACK_MASTER_USER assumed ‘ JETPACK_MASTER_USER’ (this will throw an error in future version of PHP).
Any help would be greatly appreciated. This is my first support post.
Viewing 9 replies - 1 through 9 (of 9 total)
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Hi there 👋
Could you please provide us with a full-screen uncropped screenshot in order to understand where the issue is located and provide you with guidance? I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL here. It works with Chrome, Firefox, Safari, and Edge.
Thank you!
Thank you so much for telling me how to upload the screen shot. This happens as soon as I deactivate the Jetpack plugin.
https://snipboard.io/XLnhxp.jpg
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This reply was modified 5 years, 2 months ago by
danielalmas.
Thank you for the screenshot!
Let’s check your WooCommerce Logs. So please, provide us the following:
- System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
- Error log: share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)
Thank you!
@gabrielfuentes thanks for the response below is the output from the system status. I got the system system status before and after I deactivated the Jetpack Plugin. The logs only showed an error from last week. I hop this helps
### WordPress Environment ### BEFORE I DEACTIVE JETPACK PLUGIN WordPress address (URL): https://staging2.thechaoticcraftroom.com Site address (URL): https://staging2.thechaoticcraftroom.com WC Version: 5.1.0 REST API Version: ✔ 5.1.0 WC Blocks Version: ✔ 4.4.3 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 2.0.2 Log Directory Writable: ✔ WP Version: 5.7 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: – Language: en_US External object cache: ✔ ### Server Environment ### Server Info: Apache PHP Version: 7.3.27 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1k-fips SUHOSIN Installed: – MySQL Version: 5.7.32-35-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.1.0 WC Database Prefix: nwn_ Total Database Size: 24.25MB Database Data Size: 21.60MB Database Index Size: 2.65MB nwn_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB nwn_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB nwn_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_actionscheduler_actions: Data: 0.14MB + Index: 0.11MB + Engine InnoDB nwn_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB nwn_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB nwn_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB nwn_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB nwn_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_options: Data: 4.05MB + Index: 0.08MB + Engine InnoDB nwn_postmeta: Data: 5.20MB + Index: 0.16MB + Engine InnoDB nwn_posts: Data: 2.06MB + Index: 0.06MB + Engine InnoDB nwn_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_usermeta: Data: 0.03MB + Index: 0.03MB + Engine InnoDB nwn_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB nwn_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB nwn_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB nwn_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB nwn_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB nwn_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB nwn_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB nwn_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB nwn_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB nwn_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB nwn_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB nwn_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB nwn_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB nwn_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_yoast_indexable: Data: 0.08MB + Index: 0.08MB + Engine InnoDB nwn_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB nwn_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 56 custom_css: 2 customize_changeset: 11 elementor_icons: 2 elementor_library: 3 nav_menu_item: 6 oembed_cache: 2 page: 8 post: 2 product: 6 product_variation: 6 revision: 117 wcpa_pt_forms: 1 wp_block: 6 wpforms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (20) ### Starter Templates: by Brainstorm Force – 2.6.2 Elementor Pro: by Elementor.com – 3.2.1 Elementor: by Elementor.com – 3.1.4 Essential Addons for Elementor: by WPDeveloper – 4.6.0 Facebook for WooCommerce: by Facebook – 2.3.5 Jetpack by WordPress.com: by Automattic – 9.6 Google Ads & Marketing by Kliken: by Kliken – 1.0.7 Mailchimp for WooCommerce: by Mailchimp – 2.5.1 NitroPack: by NitroPack LLC – 1.5.4 Image optimization service by Optimole: by Optimole – 3.0.1 Gutenberg Blocks and Template Library by Otter: by ThemeIsle – 1.6.3 SG Optimizer: by SiteGround – 5.7.20 Extra Product Options (Product Addons) for WooCommerce: by ThemeHigh – 3.0.2 WooCommerce Payments: by Automattic – 2.2.0 WooCommerce Shipping & Tax: by Automattic – 1.25.11 WooCommerce: by Automattic – 5.1.0 Wordfence Security: by Wordfence – 7.5.2 Yoast SEO: by Team Yoast – 16.1.1 WP Mail SMTP: by WPForms – 2.7.0 WPForms Lite: by WPForms – 1.6.6 ### Inactive Plugins (0) ### ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php object-cache.php: Memcached ### Settings ### API Enabled: – Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #412 - /shop/ Cart: #413 - /cart/ Checkout: #414 - /checkout/ My account: #415 - /my-account/ Terms and conditions: #764 - /terms-conditions/ ### Theme ### Name: Astra Version: 3.3.0 Author URL: https://wpastra.com/about/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Canceled: 4 Oldest: 2021-03-27 22:09:56 -0400 Newest: 2021-04-01 22:32:03 -0400 Complete: 360 Oldest: 2021-03-09 21:28:48 -0500 Newest: 2021-04-06 17:44:16 -0400 Pending: 6 Oldest: -0001-11-29 19:03:58 -0456 Newest: 2021-04-12 11:05:58 -0400 ### Status report information ### Generated at: 2021-04-06 21:53:43 -04:002021-04-02T02:23:45+00:00 CRITICAL require_once(): Failed opening required ‘/home/customer/www/staging2.thechaoticcraftroom.com/public_html/wp-content/plugins/wpforms-lite/includes/providers/class-constant-contact.php’ (include_path=’.:/usr/local/php73/pear’) in /home/customer/www/staging2.thechaoticcraftroom.com/public_html/wp-content/plugins/wpforms-lite/includes/class-providers.php on line 51
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AFTER I DEACTIVE JETPACK PLUGIN### WordPress Environment ### WordPress address (URL): https://staging2.thechaoticcraftroom.com Site address (URL): https://staging2.thechaoticcraftroom.com WC Version: 5.1.0 REST API Version: ✔ 5.1.0 WC Blocks Version: ✔ 4.4.3 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 2.0.2 Log Directory Writable: ✔ WP Version: 5.7 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: – Language: en_US External object cache: ✔ ### Server Environment ### Server Info: Apache PHP Version: 7.3.27 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1k-fips SUHOSIN Installed: – MySQL Version: 5.7.32-35-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.1.0 WC Database Prefix: nwn_ Total Database Size: 24.25MB Database Data Size: 21.60MB Database Index Size: 2.65MB nwn_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB nwn_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB nwn_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_actionscheduler_actions: Data: 0.14MB + Index: 0.11MB + Engine InnoDB nwn_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB nwn_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB nwn_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB nwn_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB nwn_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_options: Data: 4.05MB + Index: 0.08MB + Engine InnoDB nwn_postmeta: Data: 5.20MB + Index: 0.16MB + Engine InnoDB nwn_posts: Data: 2.06MB + Index: 0.06MB + Engine InnoDB nwn_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_usermeta: Data: 0.03MB + Index: 0.03MB + Engine InnoDB nwn_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB nwn_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB nwn_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB nwn_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB nwn_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB nwn_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB nwn_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB nwn_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB nwn_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB nwn_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB nwn_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB nwn_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB nwn_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB nwn_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nwn_yoast_indexable: Data: 0.08MB + Index: 0.08MB + Engine InnoDB nwn_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB nwn_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nwn_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nwn_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 56 custom_css: 2 customize_changeset: 11 elementor_icons: 2 elementor_library: 3 nav_menu_item: 6 oembed_cache: 2 page: 8 post: 2 product: 6 product_variation: 6 revision: 117 wcpa_pt_forms: 1 wp_block: 6 wpforms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (19) ### Starter Templates: by Brainstorm Force – 2.6.2 Elementor Pro: by Elementor.com – 3.2.1 Elementor: by Elementor.com – 3.1.4 Essential Addons for Elementor: by WPDeveloper – 4.6.0 Facebook for WooCommerce: by Facebook – 2.3.5 Google Ads & Marketing by Kliken: by Kliken – 1.0.7 Mailchimp for WooCommerce: by Mailchimp – 2.5.1 NitroPack: by NitroPack LLC – 1.5.4 Image optimization service by Optimole: by Optimole – 3.0.1 Gutenberg Blocks and Template Library by Otter: by ThemeIsle – 1.6.3 SG Optimizer: by SiteGround – 5.7.20 Extra Product Options (Product Addons) for WooCommerce: by ThemeHigh – 3.0.2 WooCommerce Payments: by Automattic – 2.2.0 WooCommerce Shipping & Tax: by Automattic – 1.25.11 WooCommerce: by Automattic – 5.1.0 Wordfence Security: by Wordfence – 7.5.2 Yoast SEO: by Team Yoast – 16.1.1 WP Mail SMTP: by WPForms – 2.7.0 WPForms Lite: by WPForms – 1.6.6 ### Inactive Plugins (1) ### Jetpack by WordPress.com: by Automattic – 9.6 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php object-cache.php: Memcached ### Settings ### API Enabled: – Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #412 - /shop/ Cart: #413 - /cart/ Checkout: #414 - /checkout/ My account: #415 - /my-account/ Terms and conditions: #764 - /terms-conditions/ ### Theme ### Name: Astra Version: 3.3.0 Author URL: https://wpastra.com/about/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 364 Oldest: 2021-03-09 21:28:48 -0500 Newest: 2021-04-06 17:44:16 -0400 Pending: 5 Oldest: 2021-04-06 22:00:19 -0400 Newest: 2021-04-12 11:05:58 -0400 Canceled: 4 Oldest: 2021-03-27 22:09:56 -0400 Newest: 2021-04-01 22:32:03 -0400 ### Status report information ### Generated at: 2021-04-06 21:59:31 -04:00Thank you for sharing the logs!
2021-04-02T02:23:45+00:00 CRITICAL require_once(): Failed opening required ‘/home/customer/www/staging2.thechaoticcraftroom.com/public_html/wp-content/plugins/wpforms-lite/includes/providers/class-constant-contact.php’I can see that there is a conflict with the WPForms Lite plugin, could you please deactivate and test again to see if the issue persists?
Let me know how it goes 🙂
@gabrielfuentes I deactivated WPForms Lite and the issue still persists. I get the following errors
Warning: Use of undefined constant JETPACK_MASTER_USER – assumed ‘JETPACK_MASTER_USER’ (this will throw an Error in a future version of PHP) in /home/customer/www/staging2.thechaoticcraftroom.com/public_html/wp-content/plugins/woocommerce-services/classes/class-wc-connect-jetpack.php on line 189
Warning: Cannot modify header information – headers already sent by (output started at /home/customer/www/staging2.thechaoticcraftroom.com/public_html/wp-content/plugins/woocommerce-services/classes/class-wc-connect-jetpack.php:189) in /home/customer/www/staging2.thechaoticcraftroom.com/public_html/wp-content/plugins/sg-cachepress/core/Supercacher/Supercacher_Helper.php on line 79`
Hi there 👋
I would like to let you know this was fixed in version 1.25.9 of the WooCommerce Shipping & Tax plugin:
https://ww.wp.xz.cn/plugins/woocommerce-services/#developers
Please make sure you have the latest version of the plugin.
Let me know how it goes 🙂
@gabrielfuentes thank you, and I do have the latest version of the Shipping & Tax plugin. However I have fixed the issue or so I think. I not only deactivated the JetPack Plugin but I also deleted it. But then the kicker was that I purged cache and all was fixed. Thanks for the help and I am learning every day.
That’s wonderful 🎉
Thanks for letting me know @danielalmas.
Great! If you have any further questions, you can start a new thread.
Cheers!
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