Jetpack Failed to connect

Resolved DiazTheReal
(@diazthereal)

11 months, 1 week ago

Hi,

I’m experiencing an issue when trying to reconnect Jetpack to my site. Every time I attempt to connect the plugin, I receive the following error:

There was an error reconnecting Jetpack. Error: The registration secret sent by your site is empty. (Status 500). Which is flagged as a critical error in my site health dashboard.

To troubleshoot, I’ve already tried:

Deactivating, deleting, and reinstalling Jetpack.

Ensuring my site is publicly accessible.

Visiting https://[my-site-url]/xmlrpc.php, which returns: XML-RPC server accepts POST requests only.

I’d really appreciate your help resolving this issue. Please let me know if you need any additional information from my end.

Thanks in advance

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support fujifika (a11n)
(@fujifika)

11 months, 1 week ago
Hi @diazthereal,

Thanks for reaching out in regard to your Jetpack connection issues.

Could you please post your site URL here so that we can take a look from our side? If you want it to remain private, you can also contact us directly via this contact form:
- [Contact]
If you choose to reach out directly, please include a link to this thread. 🙂

Thanks!
Thread Starter DiazTheReal
(@diazthereal)

11 months, 1 week ago

Hi @fujifika,

Thank you for your reply.

I’ve already submitted my site URL and relevant information via the same contact form earlier today, just a couple of hours ago. The confirmation email I received references ticket number #9922347.

Please let me know if you need me to resend it anyways or provide further details.

Thanks again for your time and support.

Best regards

Plugin Support fujifika (a11n)
(@fujifika)

11 months, 1 week ago

Hi @diazthereal,

Great, thank you very much! I can see it in the queue, so it’s all good on your side, we will answer you via the ticket as soon as possible!

Thanks! 🙂

Thread Starter DiazTheReal
(@diazthereal)

11 months, 1 week ago

Sounds great, @fujifika!

I’ll keep an eye on the ticket and look forward to your response.
Really appreciate it!

tarotrecords
(@tarotrecords)

11 months, 1 week ago

hello, i am having an error 500, reached my host, they see everything right on their end however i am not able to connect the website.

Plugin Support Chatoxz (a11n)
(@chatoxz)

11 months, 1 week ago

Hi there, @tarotrecords

Could you please start your own thread, as asked in our Forum Welcome guidelines?
Use the following link: https://ww.wp.xz.cn/support/plugin/jetpack#new-post

Thanks!