Jetpack Failed to connect

  • Resolved DiazTheReal

    (@diazthereal)


    12 months ago

    Hi,

    I’m experiencing an issue when trying to reconnect Jetpack to my site. Every time I attempt to connect the plugin, I receive the following error:

    There was an error reconnecting Jetpack. Error: The registration secret sent by your site is empty. (Status 500). Which is flagged as a critical error in my site health dashboard.

    To troubleshoot, I’ve already tried:

    Deactivating, deleting, and reinstalling Jetpack.

    Ensuring my site is publicly accessible.

    Visiting https://[my-site-url]/xmlrpc.php, which returns: XML-RPC server accepts POST requests only.

    I’d really appreciate your help resolving this issue. Please let me know if you need any additional information from my end.

    Thanks in advance

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support fujifika (a11n)

    (@fujifika)

    12 months ago

    Hi @diazthereal,

    Thanks for reaching out in regard to your Jetpack connection issues.

    Could you please post your site URL here so that we can take a look from our side? If you want it to remain private, you can also contact us directly via this contact form:

    If you choose to reach out directly, please include a link to this thread. 🙂

    Thanks!

    Thread Starter DiazTheReal

    (@diazthereal)

    12 months ago

    Hi @fujifika,

    Thank you for your reply.

    I’ve already submitted my site URL and relevant information via the same contact form earlier today, just a couple of hours ago. The confirmation email I received references ticket number #9922347.

    Please let me know if you need me to resend it anyways or provide further details.

    Thanks again for your time and support.

    Best regards

    Plugin Support fujifika (a11n)

    (@fujifika)

    12 months ago

    Hi @diazthereal,

    Great, thank you very much! I can see it in the queue, so it’s all good on your side, we will answer you via the ticket as soon as possible!

    Thanks! 🙂

    Thread Starter DiazTheReal

    (@diazthereal)

    12 months ago

    Sounds great, @fujifika!

    I’ll keep an eye on the ticket and look forward to your response.
    Really appreciate it!

    tarotrecords

    (@tarotrecords)

    12 months ago

    hello, i am having an error 500, reached my host, they see everything right on their end however i am not able to connect the website.

    Plugin Support Chatoxz (a11n)

    (@chatoxz)

    12 months ago

    Hi there, @tarotrecords

    Could you please start your own thread, as asked in our Forum Welcome guidelines?
    Use the following link: https://ww.wp.xz.cn/support/plugin/jetpack#new-post

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

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