• Resolved nerdoflinux

    (@nerdoflinux)


    Whenever I change any Jetpack settings, I get the updated settings with a green checkmark in the top right corner. But, when I refresh the page, the settings go back to what they were before I changed them. I also can’t update the settings through WordPress.com because I get the error “Something went wrong”. The Jetpack debugger finds no issues on my site.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support lizkarkoski

    (@lizkarkoski)

    Hi @nerdoflinux

    I’d like to take a closer look at this. Do you mind sharing your site URL here?

    Does the saving failure occur in more than one browser?

    Thread Starter nerdoflinux

    (@nerdoflinux)

    My site is: https://www.nerdoflinux.com.

    After deactivating, removing, then re-installing Jetpack, I can update settings through WordPress.com, but changes made from the Jetpack plugin settings page still aren’t being saved.

    Plugin Support KokkieH

    (@kokkieh)

    Hi there,

    I’m not able to replicate this on another site, so it does appear to be specific to yours.

    I’ve tried disabling and re-enabling sync on your site from my end. Please check if it works now.

    If not, it would be good to check if another plugin might be causing a conflict. Please try disabling all plugins except Jetpack. If that works, re-enable the other plugins one at a time until you find the one that’s causing the settings not to save.

    Let us know how it goes.

    Thread Starter nerdoflinux

    (@nerdoflinux)

    I couldn’t get it work while still on a multisite install. However, when I decided to split up my multisite and reverted to a normal WP install, everything worked fine.

    Plugin Support lizkarkoski

    (@lizkarkoski)

    Have you tried disabling the minification in W3TC? After making that change, disconnect, and reconnect the Jetpack plugin to see if that makes a difference.

Viewing 5 replies - 1 through 5 (of 5 total)

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