Jetpack Plugin Crash

  • Resolved taace1i1a

    (@taace1i1a)


    9 years, 2 months ago

    Hello! I recently updated jetpack which caused my site to crash. I cannot login via admin either. I get this message when I try and access my site:

    Warning: require_once(/home4/taace1i1a/public_html/wp-content/plugins/jetpack/class.jetpack.php): failed to open stream: No such file or directory in /home4/taace1i1a/public_html/wp-content/plugins/jetpack/jetpack.php on line 71

    Fatal error: require_once(): Failed opening required ‘/home4/taace1i1a/public_html/wp-content/plugins/jetpack/class.jetpack.php’ (include_path=’.:/opt/php56/lib/php’) in /home4/taace1i1a/public_html/wp-content/plugins/jetpack/jetpack.php on line 71

    I did some research and tried what people have recommended. I have been unable to access my site through ftd to uninstall the plugin. My site is http://www.footprintsoffemme.com

    Thanks!

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  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    9 years, 2 months ago

    If you can’t use FTP, login to your hosting control panel and look for a file manager application and delete the directory wp-content/plugins/jetpack

    Once your site is back, you can reinstall Jetpack.

    Thread Starter taace1i1a

    (@taace1i1a)

    9 years, 2 months ago

    Great! We kept getting error messages with wordpress when we tried to install the organizer plugin. But we went in through hostgator and it worked. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

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