Urgent: Jetpack safe mode

  • Resolved maxown

    (@maxown)


    3 years, 1 month ago

    Hi My Safe Mode has been activated. It shows a http://away.trackersline.com/go.php link. Is there any Malware on my website?

    It show as below: What should I do next?

    Move Jetpack data

    Move all your settings, stats and subscribers to your other URL, xxxx.com. away.trackersline.com/go.php will be disconnected from Jetpack.

    Treat each site as independent sites

    xxxx.com settings, stats, and subscribers will start fresh. away.trackersline.com/go.php will keep its data as is.

    When I login my Jetpack account, it shows my website link is: away.trackersline.com/go.php?v=****

    What should I do next?

    Do you have a support email? Thanks

    • This topic was modified 3 years, 1 month ago by maxown.
    • This topic was modified 3 years, 1 month ago by maxown.
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  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    3 years, 1 month ago

    Hi @maxown –

    Sorry for the delay in responding, we are working through a backlog of support tickets.

    To investigate this, we’ll need to know your site URL.

    If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

    Thanks!

Viewing 1 replies (of 1 total)

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