JetPack Slow Checkout

  • Resolved marcosvinicius1987

    (@marcosvinicius1987)


    5 years, 5 months ago

    Hi.

    The JetPack plugin makes checkout extremely slow, affecting this url:

    wc-ajax=checkout

    with JetPack, checkout takes 13.87 s

    when the plugin is deactivated checkout takes 5s

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Dan (a11n)

    (@drawmyface)

    5 years, 5 months ago

    Hi there

    Have you tried deactivating just the Site Accelerator feature to see if that makes a difference?

    Failing that, could you try to narrow it down to a specific feature that is causing the issue. You can start by disabling all modules as described here:
    https://jetpack.com/support/control-jetpack-features-on-one-page/

    If the checkout works fine with all modules deactivated, you can enable them one by one, testing after each, until you find the module that is causing trouble.

    If the checkout is slow even with all modules deactivated, we’d like to run some more tests with you on your site to try to figure out what’s happening.

    Could you contact us via this contact form and mention this thread?

    Thanks.

    Thread Starter marcosvinicius1987

    (@marcosvinicius1987)

    5 years, 5 months ago

    Hi.

    I disabled all JetPack modules, it didn’t work!

    Checkout is extremely slow.

    URL
    /?wc-ajax=checkout
    Duration
    14.32 s (14.31 s network transfer + 3.10 ms resource loading)
    Request Method
    POST
    Priority
    High

    Plugin Support Jen H. (a11n)

    (@jennywp)

    5 years, 5 months ago

    Hi @marcosvinicius1987,

    Could you please post your site URL here, so we can do some targeted troubleshooting?

    Otherwise, you can contact us at the form I’ve linked here. Make sure to link this thread in your ticket.

    Thanks!

    Thread Starter marcosvinicius1987

    (@marcosvinicius1987)

    5 years, 5 months ago

    Hi.

    I opened the ticket on the jetpack website!

    Thread Starter marcosvinicius1987

    (@marcosvinicius1987)

    5 years, 5 months ago

    Hi.

    Support told me to activate XMLRPC, I did but the JETPACK plugin continues to make the checkout EXTREMELY SLOW.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    5 years, 5 months ago

    Hi there, @marcosvinicius1987!

    My colleagues have already replied to you via email/ticket on this last instance you mentioned. Please check your email inbox and reply to the message (if that’s the case) so to keep the conversation in one place and avoid confusion/information loss 🙂

    I’m going to mark this thread as solved for now.

    Thread Starter marcosvinicius1987

    (@marcosvinicius1987)

    5 years, 5 months ago

    Hi.

    I made a video showing how JETPACK makes checkout slow, even though support can’t help me.

    I showed in the video that the jetpack disabled the checkout loads super fast.

    With the JETPACK plugin, finalizing the checkout is super slow.

    krushak

    (@krushak)

    5 years, 3 months ago

    I’m facing same issue on my new site now, how this is resolved? thanks!

    with jetpack it takes around 13sec to checkout, without jetpack just 3 sec. I disabled all modules in settings.

Viewing 8 replies - 1 through 8 (of 8 total)

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