Hi @tajabakhar
Thanks for reaching out! We can see that Facebook sharing is working fine, but Instagram is rejecting the posts. The error on our side is:
“The image container could not be created. Error 400 (Only photo or video can be accepted as media type.) — Media download has failed. The media URI doesn’t meet the requirements.”
This usually happens when Instagram can’t fetch the featured image in a format it accepts. Common triggers are:
- The image isn’t a standard JPG/PNG, or is being served in another format (like WebP/AVIF).
- The filename contains non-ASCII characters (letters outside A–Z or numbers), which Instagram’s API can’t process.
- The image can’t be fetched directly from the public URL (because of redirects, CDN issues, or access restrictions).
How to fix it:
- Re-upload the image as a JPG with a simple filename (letters, numbers, and dashes only, e.g.
post-image.jpg).
- Set that image as the featured image and try sharing again.
- If you use a CDN or image optimization plugin, make sure the URL being shared points to the direct
.jpg.
Instagram’s requirements are listed in Meta’s docs here:
https://developers.facebook.com/docs/instagram-platform/instagram-graph-api/reference/ig-user/media
Hi there, @tajabakhar,
Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!
