Jetpack stats after redesign

  • Resolved andywebb1

    (@andywebb1)


    5 years ago

    Hi,

    I’ve just had my redesigned site put live from a staging site, but Jetpack seems to have started the statistics again based on the redesign.

    Is it possible to merge these with the previous data? My site is https://becleverwithyourcash.com

    Thanks

    Andy

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Animesh Gaurav

    (@bizanimesh)

    5 years ago

    Hi Andy,

    My site is https://becleverwithyourcash.com

    Thanks for this info.

    Could you please also share the URL of your staging site?

    Thanks!

    Thread Starter andywebb1

    (@andywebb1)

    5 years ago

    Hi Animesh,

    Thanks for this. It was new.becleverwithyourcash.com but that now redirects to the live site.

    Thanks

    Andy

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    5 years ago

    Hey @andywebb1,

    I have just merged the stats for you. Can you confirm that all looks good at your end? Thanks!

    Thread Starter andywebb1

    (@andywebb1)

    5 years ago

    Perfect. Thanks!

    Plugin Support Jen H. (a11n)

    (@jennywp)

    5 years ago

    Hi @andywebb1, that’s super news.

    I’m going to mark this thread as resolved now, but feel free to reach back out if you still need us. You can simply mark the Status as “not resolved” in the right sidebar.

    Cheers!

    Thread Starter andywebb1

    (@andywebb1)

    5 years ago

    Hi, thanks for this.

    However, though the stats are now combined fine when using the mobile app, on desktop, clicking the week/month/insights tabs etc reverts it back to the old stats that aren’t updating.

    Also, I’ve noticed subscribers aren’t getting new post notifications and it looks like followers via WordPress haven’t transferred over. The help page says this is something you’ll need to help with too.

    Thanks

    Andy

    Plugin Contributor Dan (a11n)

    (@drawmyface)

    5 years ago

    Hi Andy

    However, though the stats are now combined fine when using the mobile app, on desktop, clicking the week/month/insights tabs etc reverts it back to the old stats that aren’t updating.

    Is that in your wp-admin? It may just be a delay syncing data to/from your site. Are you seeing the same thing if you view your stats on WordPress.com?

    Also, I’ve noticed subscribers aren’t getting new post notifications and it looks like followers via WordPress haven’t transferred over. The help page says this is something you’ll need to help with too.

    I’ve now migrated the followers for you too. Please let us know if you continue to have trouble with subscribers not getting new post notifications.

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)

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