Jetpack Stats Link Clicks Data Disappeared

  • Resolved Herzog

    (@therewardboss)


    7 years, 5 months ago

    Hello,
    I use the Jetpack stats to monitor which links are getting clicks.
    It was working fine then maybe a week or so ago, Those link clicks are no longer in the history (as if they never happened). There were a group of maybe 20 links with the same domain so they were collapsed (i.e. http://www.yahoo.com/link1, http://www.yahoo.com/link2 etc). I’ve checked another link tracking service and the clicks are still there.

    Can’t think of any major changes recently. Any suggestions on how to find/recover this data?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Velda

    (@supernovia)

    7 years, 5 months ago

    Hi @therewardboss, we’ll need more information to find your account and see the issue you’re having. Please get in touch directly via our contact form:
    https://jetpack.com/contact-support/

    Ivan

    (@calvin13)

    7 years, 5 months ago

    Same problem here. I think, in my case, it has happened since the update in the AMP official plugin to version 1.0. I have activated the paired mode.

    • This reply was modified 7 years, 5 months ago by Ivan.
    Plugin Support Velda

    (@supernovia)

    7 years, 5 months ago

    @calvin13 can you also reach out via our contact form? We’ll need more information about your account. Thank you!

    Thread Starter Herzog

    (@therewardboss)

    7 years, 4 months ago

    Hello, I sent a message through the link you suggested but I still haven’t heard back from anyone?

    Ivan

    (@calvin13)

    7 years, 4 months ago

    Same here

    Plugin Contributor James Huff

    (@macmanx)

    7 years, 4 months ago

    What is the first bit of the email addresses you submitted your support requests under? (the part before the @ sign)

    We can use that to track down your request in our email system.

Viewing 6 replies - 1 through 6 (of 6 total)

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