Jetpack stats missing

Resolved joseadrianpe
(@joseadrianpe)

5 years, 4 months ago

Hi.

Recently we had to make a copy of a site to a temporary domain for our hosting provider to check something before re-enabling it. So that worked fine but the stats are now on that temporary domain and no longer in the original one.

We tried disconnecting and reinstalling the plugin as shown in this guide https://jetpack.com/support/reconnecting-reinstalling-jetpack/ but no luck.

I see in this topic that you were able to help that person that had the same issue https://wordpress.com/forums/topic/jetpack-stats-for-two-sites-not-one/

Could you help us with this?

Thanks in advance!

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Bruce (a11n)
(@bruceallen)

Happiness Engineer

5 years, 4 months ago

Hi @joseadrianpe

Can you check the stats on the site now, and see if they are correct?

Thread Starter joseadrianpe
(@joseadrianpe)

5 years, 4 months ago

Yes, they are now back!

Just wondering how did this happen? I did not have access to the wordpress account that was connected. When I setup the development environment, I was given access to their CPanel, did the backup and installed it on another server. Was that enough to shift the relationship between the domain and the “blog id” I see mentioned in other topics?

I do remember activating the akismet plugin but again, I didn’t have access to the wordpress.com account that was connected for that site so I am not sure how everything happened.

Thank you again for your help!

Plugin Support Jen H. (a11n)
(@jennywp)

5 years, 4 months ago

Hey @joseadrianpe,

Site stats (and other Jetpack-specific data like subscribers and settings) are tied to the unique blog_id assigned to your site when you connect Jetpack. You can find your blog_id by searching your site’s source for blog:.

When you clone a site without disconnecting Jetpack, the new site gets created with the existing blog_id in the source, which confuses our system. You can read details about this in our documentation here:

https://jetpack.com/support/safe-mode/#what-is-an-identity-crisis

Does this help?

wptechnical
(@bcaa8ra)

5 years ago

I accidently started up a dev site and my stats on primamry site are now gone.
Primary site: sharkcoasttactical.com
dev site: sharkcoast.codestages.com

I have jetpack disabled on the dev site now.

Can you reconnect the original stats

Plugin Contributor Dan (a11n)
(@drawmyface)

5 years ago

Hi @bcaa8ra

I’ve fixed your stats for you. In future, could you please start your own thread, as per the Forum Welcome?
https://ww.wp.xz.cn/support/plugin/jetpack#new-post

Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

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