Jetpack stopped working

  • Abhineet Mittal

    (@itsabhineet)


    9 years, 5 months ago

    My Jetpack has stopped working suddenly. I did not make any changes to the website.

    It is showing me this error-

    Your site could not connect to WordPress.com via HTTPS. This could be due to any number of reasons, including faulty SSL certificates, misconfigured or missing SSL libraries, or network issues.
    Jetpack will re-test for HTTPS support once a day, but you can click here to try again immediately: Try again SSL Failed: WordPress reports no SSL support

    Please help?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    9 years, 5 months ago

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1. Go to the Jetpack page in your dashboard.
    2. Click on the Debug link appearing at the bottom of the page.
    3. Click the link that says “click here to contact Jetpack support.”
    4. Fill in the description box and your name and email address.
    5. Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.

    Thanks!

    lmt73

    (@lmt73)

    9 years, 5 months ago

    My sites also started giving me random login problems. When debugging jetpack (or trying to reconnect to jetpack), I’m getting that my site cannot connect to jetpack.ww.wp.xz.cn port 80 or 443. I don’t have a “click here to contact jetpack support” link.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    9 years, 4 months ago

    I don’t have a “click here to contact jetpack support” link.

    @lmt73 That’s most likely because your server isn’t able to send out any email. Could you click on the “Advanced Debug results” link at the bottom of the Debug page, copy the results, and send them to us via this form:
    http://jetpack.com/contact-support/

    Please do not post this information here, as it contains private details about your site.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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