I tried to use twenty fifteen theme and deactivate all plugins: nothing.
Plugin Contributor
csonnek
(@csonnek)
Happiness Rocketeer 🚀
Can you let me know what site you’re having this problem? Once I have that information, I’ll be better able to help.
If you want it to remain private, you can also contact us via this contact form:
http://jetpack.me/contact-support/
Thanks!
Plugin Contributor
csonnek
(@csonnek)
Happiness Rocketeer 🚀
Hi there:
I checked your site today and you have the “users must be registered and logged in to comment” option activated on your site. http://d.pr/i/18oSJ
Jetpack Comments is a way for people to use their social media accounts (WordPress.com, Facebook, or Twitter) to comment on your site without needing to register or login to your site. Requiring people to be registered and logged in overrides this behavior. If you want people to be able to comment using their Facebook, Twitter, or WordPress.com accounts, you will need to open comments to logged out users on your site. By definition, the social media users are not registered with nor are they logged in to your site.
To turn this setting off, go to Settings -> Discussion and uncheck the option for “Users must be registered and logged in to comment” under “other comment settings” and check to see if the follow comments checkbox appears again.
If not, please check your theme or plugins for potential conflicts.
I hope that clarifies things!
Thanks! But this option is uncheck on my admin…. and i don’t understand. Logged out users currently can leave a comment on my site!
i already tried to use twenty fifteen theme et deactivate all my plugins.
I use wp super cache. I tried to deleted cached pages. Today, I’ll try to completly delete super cache to see if there are changes.
Do you want to continue in private so that i give you my login?
Thanks a lot.
Plugin Contributor
csonnek
(@csonnek)
Happiness Rocketeer 🚀
Thanks for the update!
Do you want to continue in private so that i give you my login?
That might be best. Can you contact us via this contact form:
http://jetpack.me/contact-support/
Please include the URL of this support thread in your message so whomever responds to you will have all the information we’ve already tried.
Thanks!
Marking as resolved as we’re moving this to email.
