Hi @koga3 –
I am not seeing this error on my Jetpack sites.
In order to test this, the next step is to look for a theme or plugin conflict. The Health Check plugin’s “Troubleshooting Mode” is a good way to do this. It allows you to make changes to your site without them reflecting on the frontend. You can download that plugin here:
https://ww.wp.xz.cn/plugins/health-check/
Once you’ve installed and activated the plugin, you can go to Tools → Site Health:
- Select the Troubleshooting tab and then click Enable Troubleshooting to automatically disable all plugins and add a new Troubleshooting Menu item in the toolbar at the top of the wp-admin dashboard.
- From here, you can enable and disable plugins and change the theme for your site, but without affecting normal visitors to your site.
I recommend starting by testing with a different theme. Please try with a default theme such as “Twenty Twenty” and see if you experience the same issue. If you do not, the issue is with your theme. You will need to reach out to your theme developers for a fix.
If it isn’t a theme issue, you will need to test for a plugin conflict. Within Health Check, please disable all plugins other than Jetpack and test again. If it works as expected, you know that the issue is with one of your plugins. Please enable your plugins one at a time, testing after each one, until you encounter the issue again. Once you do, you will know which plugin is causing the issue. At that point, you can either leave it disabled or reach out to the developers for a fix.
Let us know what you find out.
Thread Starter
koga3
(@koga3)
Thanks. I tried now the health check plug in. When starting it the issue is gone. I switched to the default theme “Twenty Twenty” and also to my used “Neve” – no issues. But when enabling jetpack I immediately get the issue back, no other plugin is enabled and both themes tried. On the other side if I enable all other plugins except jetpack I also have no issues. So for me it is the jetpack plugin causing that.
Edit:
I somehow solved the issue now. Not sure which on did it, but I first switched on my provider to php 8.3 (I used 8.2 before) and also reconnected the jetpack plugin to my account. Now the issue is gone.
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This reply was modified 1 year, 9 months ago by
koga3.
Hi @koga3 –
Thanks for doing the testing; that’s always helpful for us.
I appreciate that you wrote back to let us know that the issue is resolved. I’m going to close this thread now, but if you have issues in the future, feel free to start a new thread.
