Job Form Login Issues

  • Resolved becky.absolute

    (@beckyabsolute)


    10 months ago

    We have a job board website that is using this plugin. The entire website is is the job board. The website has 3 pages … one showing the published job listings (using the [jobs] shortcode), one with the user dashboard (using the [job_dashboard] shortcode), and one with the job submission form (using the [submit_job_form] shortcode).

    We have had some people report issues where they keep being prompted to log in in order to post a new job listing even though they have already logged in. I have been able to reproduce the issue myself, but it is sporadic.

    When I was able to log in, I created a listing and saved it as a draft. I then logged out of the website and logged back in. I can see my draft listing on the dashboard.

    When I click on the link to add a new job, the form is asking me to sign in, even though I already am. So the dashboard recognizes that I am logged into the website but the form to submit a job listing does not.

    To further complicate the situation, when I click on the “Continue Submission” for the draft job listing, the form recognizes that I’m logged in. But if I try to submit a new listing, the form is asking me to sign in. This is all happening within the same browser session … within minutes.

    I can see the login cookie for the site when I inspect things using browser tools, so I know that the browser isn’t mangling the cookies.

    This is happening in multiple browser (Firefox, Safari) and with different types of accounts (Administrator and Employer [used by the plugin]), but it isn’t happening all the time. There have been times where everything works just fine … the form to submit a new job listing recognizes that I’m already logged in.

    I am at a loss as to what could be causing this. Can you provide any direction as to where I can look to future troubleshoot the situation?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Alba

    (@ctdealba)

    10 months ago

    Hi @beckyabsolute

    Thanks for reaching out and for the thorough message.

    I tried to reproduce this issue on my test site, and I wasn’t able to. Have you done any initial troubleshooting yet?

    If not, please rule out a theme issue or a plugin conflict. I recommend testing things on a staging site rather than on your production (live) site. Many hosts provide a staging service, where you can do testing without affecting the live site. You can ask your host about this. If they don’t give you a staging site, you could try WP Staging or Duplicator:

    – https://ww.wp.xz.cn/plugins/wp-staging/

    – https://ww.wp.xz.cn/plugins/duplicator/

    If you decide not to create a staging site, make sure to make a full backup of your site. Once done that, please do the following:

    1. Verify that all plugins are fully updated to the latest versions.

    2. Temporarily disable all plugins but WP Job Manager (and related addons), and see if the issue resolves. If it does, try activating your plugins one by one and try to reproduce the problem. If it comes back when you activate a particular plugin, you’ve found the culprit.

    If things still don’t work properly, please try checking for a theme conflict.

    3. Temporarily switch to Twenty Twenty, which is one of the default WordPress themes. You can do this by installing a plugin that only switches the theme for the current user, linked below:

    https://ww.wp.xz.cn/plugins/theme-switcha/

    If the issue resolves, you’ll need to contact your theme’s developer to see if they can help you troubleshoot.

    Let us know what you find!

    Thread Starter becky.absolute

    (@beckyabsolute)

    10 months ago

    I did additional troubleshooting after I posted my message. It was so sporadic and weird. Then I decided to clear my browser cache. Something so simple that I didn’t think to try initially. That actually resolved the issue for me during my testing. I’m waiting to hear back from the person who had reported the issue to see if doing this resolves their issue. I’m hoping that the fix was this simple … and embarrassed that I didn’t try it before posting my initial message.

    Plugin Support Alba

    (@ctdealba)

    10 months ago

    Hi @beckyabsolute

    No need to be embarrassed! Thanks so much for trying different things to solve this issue. I’m glad a simple cache clear did the trick!

    Let us know if clearing cache solved it for the person who reported it.

    Thread Starter becky.absolute

    (@beckyabsolute)

    9 months, 3 weeks ago

    The person who had reported the issue has appeared to have ghosted us, so I can only assume that clearing the cache resolved the issue for them as well.

Viewing 4 replies - 1 through 4 (of 4 total)

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