• Resolved lwehrli

    (@lwehrli)


    I have this problem when trying to do a backup of my wordpress site with BackWPup.
    I am using the FTP account, I already set the Maximum script execution time in 25 seconds and the Maximum number of retries for job steps in 3.
    I just replaced here some values by “XXX” to hide private data.

    I look forward to your guidance. Thanks.

    [08-Nov-2020 22:13:40] 1. Try to backup database …
    [08-Nov-2020 22:13:40] Connected to database XXX on mysql
    [08-Nov-2020 22:14:56] Added database dump “XXX.sql” with 74.86 MB to backup file list
    [08-Nov-2020 22:14:56] Database backup done!
    [08-Nov-2020 22:14:57] 1. Trying to make a list of folders to back up …
    [08-Nov-2020 22:15:36] Added “wp-config.php” to backup file list
    [08-Nov-2020 22:15:36] 1869 folders to backup.
    [08-Nov-2020 22:15:36] 1. Trying to generate a file with installed plugin names …
    [08-Nov-2020 22:15:36] Added plugin list file “XXX.txt” with 2.46 KB to backup file list.
    [08-Nov-2020 22:15:36] 1. Trying to generate a manifest file …
    [08-Nov-2020 22:15:36] Added manifest.json file with 3.59 KB to backup file list.
    [08-Nov-2020 22:15:36] 1. Trying to create backup archive …
    [08-Nov-2020 22:15:36] Compressing files as ZipArchive. Please be patient, this may take a moment.
    [08-Nov-2020 22:57:22] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [08-Nov-2020 22:57:22] 2. Trying to create backup archive …
    [08-Nov-2020 23:05:35] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [08-Nov-2020 23:05:35] 3. Trying to create backup archive …
    [08-Nov-2020 23:13:51] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [08-Nov-2020 23:13:51] ERROR: Step aborted: too many attempts!
    [08-Nov-2020 23:13:51] 1. Try to send backup file to an FTP server …
    [08-Nov-2020 23:13:51] Connected to FTP server: http://ftp.XXX[domain_here].com:21
    [08-Nov-2020 23:13:51] FTP client command: USER XXX
    [08-Nov-2020 23:13:51] FTP server response: User XXX logged in.
    [08-Nov-2020 23:13:51] FTP client command: SYST
    [08-Nov-2020 23:13:51] FTP server reply: UNIX
    [08-Nov-2020 23:13:51] FTP Folder “XXX” created!
    [08-Nov-2020 23:13:51] FTP current folder is: /XXX/
    [08-Nov-2020 23:13:51] FTP client command: PASV
    [08-Nov-2020 23:13:51] FTP server reply: Entering passive mode
    [08-Nov-2020 23:13:51] ERROR: Job has ended with errors in 3611 seconds. You must resolve the errors for correct execution.

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  • Hello @lwehrli
    Could you please give me a full screenshot of your job -> Files tab? Are there any folders created by other backup plugins there, which contains large backup files?
    Thank you!

    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know 😉

Viewing 2 replies - 1 through 2 (of 2 total)

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