Hi @isabellequentin
Can you tell us a little more about what’s happening? Are the settings you mention being turned off, or reset? Is it only when updates are being run?
Any other information you can provide would be appreciated!
Hello, hapiness ingineer,
The following settings (one or more of the above) are turned off for no apparent reason:
1 Sécurité / Protection contre les attaques par force brute (Enabling brute force attacks)
2 Performance / Performances et vitesse (Speed up the loading time of static images)
3 Partage / Connexions Publicize (Automatically share on social networks) Links turned off
It does not happen at any particular interval, nor before or after an plugin/Wordpress/Jetpack update, or any other apparent cause.
I just happen to notice it when my website gets somehow broken or I suddenly don’t have access to certain feature.
When anything weird happens, I have now developed the reflex to go check Jetpack, and lo and behold, the above settings are indeed turned off.
Thank you for your help, Isabelle
Hi @isabellequentin,
Thanks for the thorough follow-up, this is helpful!
I suspect there might be something conflicting with Jetpack that is forcing the modules to turn off. I’d like to investigate this further, and in order to do that, I need Jetpack to be fully connected!
At the moment, the connection shows an XML-RPC is not responding correctly ( 500 ) error.
The first thing to try is to increase the memory available to WordPress:
https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/
If that doesn’t work, can you check your error logs to see what exactly is going wrong? Your host can help you find them if you need help.
Let me know what you turn up!
Hapiness engineer,
WP
WP merory_limit 512M
WP post_max_size 128M
WP input_vars 10000
WP upload_max_filesize 128M
ERROR LOGS
No error reported in Cpanel/Errors
No error reported by server
No error reported by WordPress
No XML-RPC error reported anywhere
No PHP error file present in website structure
Following is a copy of detailed website info produced by Worpress/Site Health/Info
https://www.isabellequentin.com/wp-site-health-information/
Thank you for your help
Hi there, @isabellequentin,
I’m happy to report that Jetpack is now fully connected and working as expected, which is a great place to start tackling your issue.
I see that two of the modules you mentioned going off automatically are in fact disabled at the moment:
– protect
– publicize
While Photon (CDN) is enabled at the moment.
There may be something else installed on the site that’s causing problems. Let’s go through the following troubleshooting steps to check for that:
– Verify that all plugins are fully updated to the latest versions
– Temporarily deactivate all plugins except Jetpack to see if there’s a plugin conflict. If the issue is resolved with all other plugins deactivated, you can reactivate plugins one by one to discover which plugin is causing the problem.
– Clear your browser cache and cookies
– try to temporarily switch your theme to Twenty Sixteen and see if the problem persists. You’re welcome to use the Theme Switcha plugin to do that:
https://ww.wp.xz.cn/plugins/theme-switcha/
This plugin lets you change themes without it affecting the way users see your site.
I know it’s less than ideal to go through all these steps, but since I can’t replicate this at my end that’s the most efficient way to pinpoint the root of the issue.
Let me know what you find out and thanks for sorting this out with me!
Hello Hapines,
I’m reluctant to switch theme for several days or weeks just to see if JP misbehaves with the other theme or not. Are there any known problem with Spacious Pro (70,000+ users, frequently updated)?
All plugins are fully updated to the latest versions on an ongoing basis.
I have already (twice) deactivated all plugins except Jetpack and reintroduced them one by one to see if there’s a plugin conflict. No errors or conflicts were reported by JP and none of the plugins turned off Jetpack’s settings upon reintroduction.
Browser cache cleared again [yesterday).
Cookies cleared again (yesterday).
I can give you access to ma insallation if you want. Do not hesite to ask for.
Thank you for your help!
I’m reluctant to switch theme for several days or weeks just to see if JP misbehaves with the other theme or not.
That’s perfectly understandable 👍
Are there any known problem with Spacious Pro (70,000+ users, frequently updated)?
We’re not aware of any issues with this theme at the moment, but you may be the first to report a problem.
When this happens again, do you think you could look at your site’s Activity log and see if the settings got changed after a specific event on your site? It could be a plugin update, or another event.
Let us know what you find!
Hello,
My activity log indicates that on April 11, at 7:03, JetPack failed to connect to my site from IP address 77.29.178.99…
Since whenever JetPack’s settings get turned off, it appears to be because JP cannot connect to my site, the question is: why would JP try to connect to my site from an IP address which is neither my personal IP address, my website IP address, my serveur IP address or my ISP’s IP address?
Thank you,
By the way, I just tried to run the JP debug utility from your WebSite and here’s what I get : Product Support Blog
Tools > Debug
Debug
Could not fetch your site data
We were unable to fetch the data from your Jetpack-powered site, the communication channel seems to be broken.
If you continue to get this error, please check out our troubleshooting guide or contact support.
So, again, it appeers that JP regularely fails to connect to my site or to access my site data. Having gone trough every possible reason for connexion failures (as per https://jetpack.com/support/getting-started-with-jetpack/fixing-jetpack-connection-issues/), I am at a loss.
My activity log indicates that on April 11, at 7:03, JetPack failed to connect to my site from IP address 77.29.178.99…
why would JP try to connect to my site from an IP address which is neither my personal IP address, my website IP address, my serveur IP address or my ISP’s IP address?
That entry means that someone with that IP tried to log in to your site. The login attempt is reported by Jetpack, but not attempted by Jetpack itself.
That’s to be expected with any public WordPress site; as soon as your site is publicly available, you’ll have log in attempts from malicious sources (bots, people) every day. This is why features like Jetpack Protect are important to block such malicious sources if they repeatedly try to access your site.
it appeers that JP regularely fails to connect to my site or to access my site data.
Indeed. That’s what the site health report shows well, and I do get similar results when running tests on my end. At times it works well; other times, I get a timeout when trying to access your site.
Unfortunately, the errors are not consistent so I cannot tell for sure what is causing that timeout.
This shouldn’t cause your Jetpack settings to be reset though.
If your Jetpack settings get reset once again, even with the latest version of Jetpack that was released yesterday, could you let us know, or contact us via this form so we can run some more tests on your site with you?
Thank you!
Jeff and colleagues,
It happened again.
JP’s Publicize/Social network sharing parameter turned itself off yesterday, Avpril 23, at 11:01AM.
Again, for no apparent reason.
No WordPress or plugin update at that time or before that time.
I was not even working on my computer at that time.
Thank you for your help,
Isabelle Quentin
Hi Isabelle,
Please contact us at the form here. Make sure to link this thread in your ticket, and write to us from the email address you use on your WordPress.com account, so we can verify your ownership of this site.
I’m going to mark this thread as resolved now. We will continue helping you via email once we get your ticket.
Thanks!
