Found a workaround in case anyone else has this problem:
Replace these lines on the wolc_u.js file
// var wplc_cookie_name = jQuery( jQuery.parseHTML( response[‘cbox’] ) ).find( “#wplc_name” ).val();
// var wplc_cookie_email = jQuery( jQuery.parseHTML( response[‘cbox’] ) ).find( “#wplc_email” ).val();
For these
var wplc_cookie_name = jQuery( response[‘cbox’] ).find( “#wplc_name” ).val();
var wplc_cookie_email = jQuery( response[‘cbox’] ).find( “#wplc_email” ).val();
Hi Sam.
Thank you very much for posting this solution. We’ll look into adding this into the next update we release.
My apologies for any inconvenience caused by the error.
I am having the exact same issue with your newest version, so nothing is fixed. The chat does not show up. What to do?
Hi @andersedvardsen
Please send me a link to your site? The error jQuery.parseHTML is not a function is most often caused by using an outdated version of jQuery.
I have the same issue.
Uncaught TypeError: jQuery.parseHTML is not a function wplc_u.min.js?ver=6.2.09:1
The file is there, I don get it. Can you help me please?
Hi @leandromartinz
Your theme is loading an additional, outdated version of jQuery (1.7.1) on the page – as a result you are experiencing the above error.
I’d recommend checking your theme’s header.php or footer.php to locate this call and remove it.
Does this help at all?
