JSON error

Hi, not sure about what’s happening. From the looks of it, during saving there might be some PHP error being triggered and is messing up the ajax save call.

Would you be able to investigate this? You can probably open up your browser’s development tools, then open up the Network tab (in Chrome/Firefox), then check out the response/contents of the error that shows up when you save. This might be able to provide some information.

I’d like to continue this in our support email so we can better help. Please reply in [email protected] 🙂

Hey @templatelia,
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​I did a bit of research and found a few possible solutions to this issue:
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​1. Head over to Settings > Permalinks, then click on Save Changes. Afterwards, check whether the saving error still occurs.
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​2. You may have some debugging or performance plugin or setting turned on that occasionally places in performance metrics on pages, mostly things that measure “Peak Memory Usage” or the number of “SQL Queries”. Turn those off and check whether that fixes the saving issue.
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​3. If you’re using SSL, you may have an incorrectly set up SSL settings or your site may be serving “mixed content” (serving both HTTPS and HTTP content). If you’re using CloudFlare, make sure you’re setting for Encryption Mode is set to “Full (Strict)” mode. And also make sure that you’re forcing all content to be served using HTTPS (this can be fixed either in your CDN settings, web hosting settings, or using an SSL plugin like Really Simple SSL https://ww.wp.xz.cn/plugins/really-simple-ssl/ )
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​4. Make sure that your .htaccess rules are correctly set up. Here’s what the .htaccess file normally would look like: https://www.hostinger.ph/tutorials/create-default-wordpress-htaccess-file
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If none of those work, then you’ll have to check what the WordPress save call is actually returning. To do this, you’ll have to view the actual call response in your browser’s developer tools. For Chrome:
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​1. Right anywhere on the page, then select “Inspect” or “Inspect Element” to bring up the browser’s developer tools.
​2. Navigate to the “Network” tab of the developer tools
​3. Click on “XHR” in order to view only ajax calls
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​You should end up with something that looks like this: https://cloudup.com/ctrVfdDqNh7
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​Once you’re there, save your page, then check last of the newly added entries in the network tab. Check the “Headers” tab of the new entry and you should see “/wp-json/…” in the “Request URL” to indicate that it’s a rest API call. Check the “Response” tab, the contents of that should ideally start with “{…”. If not, paste here what you’re seeing.
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​Please let me know what happens.

• This reply was modified 6 years, 4 months ago by Benjamin Intal.

@bigvibes That sounds great! If you’re not seeing the problem anymore, hopefully that did it 🙂

I’ll mark this as resolved for now. Just email if you encounter it again.