JSON error is back

  • Resolved hbk747

    (@hbk747)


    5 years, 10 months ago

    I had a previous issue which you guys resolved where when I try to save or update a post, it gives me this error: Updating failed. The response is not a valid JSON response.

    I deactivated your plugin and everything works fine now. Could you please help me out. I am going to go live with my website in a week and do not want to uninstall it since it is fantastic.

    http://www.paradigmshift.com.pk

    Thank you

    • This topic was modified 5 years, 10 months ago by hbk747.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter hbk747

    (@hbk747)

    5 years, 10 months ago

    I am not sure if this is because of a clash with another plugin. I recently installed CSS toolbox and updating some other plugins like redux lite, yoast, essential addons for elementor, and monster insights

    • This reply was modified 5 years, 10 months ago by hbk747.
    Plugin Author WebFactory

    (@webfactory)

    5 years, 10 months ago

    Hi,
    We haven’t changed anything in the plugin since the last update that fixed it. So, there has to be a recent change in some other plugin. We’ll have a look but I can’t make any promises since this involves debugging issues with other plugins we don’t have control over.

    Thread Starter hbk747

    (@hbk747)

    5 years, 10 months ago

    okay please have a look. i am also going to try disabling the rwcently updated plugins so I can tell you and them about the clash.

    Thread Starter hbk747

    (@hbk747)

    5 years, 10 months ago

    Okay, I just tried deactivating all the recently updated plugins as well as 1-2 newly added plugins while keeping your plugin active, and the JSON error still appears. It goes away when I deactivate your plugin. So, on my end I cannot locate which plugin it is having a crash with. This started 2 days back

    Thread Starter hbk747

    (@hbk747)

    5 years, 10 months ago

    Update: I have found the culprit. It is the plugin WP User Avatar but this plugin was updated 2 months ago. I am not sure why it is giving problems now :/ I am messaging them also but I thought I should let you guys know

    • This reply was modified 5 years, 10 months ago by hbk747.
    Manuel Rocha

    (@manuelrocha88)

    5 years, 10 months ago

    @hbk747 are you sure you didn’t uninstall our plugin and install it again from the WordPress repo?

    Try to uninstall and install our version that we are still testing to see if this issue goes away: https://u.pcloud.link/publink/show?code=XZWrqlkZovA4mja4AWkM6JILApElSz75YIp7

    Thread Starter hbk747

    (@hbk747)

    5 years, 10 months ago

    I uninstalled the plugin that was giving the issue and so its working now.

    Manuel Rocha

    (@manuelrocha88)

    5 years, 10 months ago

    @hbk747 great.

    If you have a minute and haven’t done so, please leave a review. It’s what keeps support going. Thank you 🙏 https://ww.wp.xz.cn/support/plugin/wp-external-links/reviews/#new-post

    Thread Starter hbk747

    (@hbk747)

    5 years, 10 months ago

    Brother I already gave u guys 5/5 because of the amazing customer service and plugin!

    Thanks again!

Viewing 9 replies - 1 through 9 (of 9 total)

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