JSON error when editing/adding Popup using Firefox

  • Resolved wordmax

    (@wordmax)


    2 years, 10 months ago

    Getting JSON error when editing popup using Firefox browser. The error does not appear w/ Chrome or Edge browser. Just wanted to let you know if you want to test it yourself and verify. Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Kim L

    (@kimmyx)

    2 years, 10 months ago

    Hi @wordmax,

    Do you have any extensions installed on your Firefox browser?

    Could you send us a screenshot of the error?

    If you wish to send it privately, you can send a ticket at Support Request – Popup Maker.

    We’ll wait for your message. 🙂

    Thread Starter wordmax

    (@wordmax)

    2 years, 10 months ago

    Did you try it out? You should have a clean install w/ no plugins ready to test out basic stuff like this and avoid wasting time. Tested out w/ latest version of WP, no other plugins, and default theme using FIREFOX browser. This literally takes 30 seconds to verify.

    Failed to load plugin url: https://example.com/user/wp-content/plugins/popup-maker/assets/js/mce-buttons.min.js?version=1.18.2

    Happens on firefox, does not happen w/ chrome or edge browser. Just test it and see. All 3 of these browsers tested are using AdGuard extension and nothing else.

    • This reply was modified 2 years, 10 months ago by wordmax.
    Plugin Support Kim L

    (@kimmyx)

    2 years, 10 months ago

    Hi @wordmax,

    We did try it out and we weren’t able to reproduce, that’s why we asked for more information. Please know that we always love to help, but we can only do that if enough information is given to us. 🙏

    Here’s our test: https://share.getcloudapp.com/nOuLK2dE

    We tested with other plugins active, so the chance for conflict is higher, but yet we didn’t see any JSON error.

    You also didn’t mention you were using AdGuard extension at first..

    We installed AdGuard on Firefox, but we’re still unable to see the JSON issue you mentioned.

    Here’s another test for your convenience: https://share.getcloudapp.com/jkuRA0rm

    Could you please go to Popup Maker > Settings > Misc. > Check the option “Try to bypass ad blockers.“

    See here: https://share.getcloudapp.com/jkuRA0dy

    Let us know if that helps.

    Plugin Support Kim L

    (@kimmyx)

    2 years, 10 months ago

    Hi there,

    I’m going to mark this as resolved as we haven’t heard from you in a while.

    Feel free to create a new thread if you have other questions.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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