JSON error when saving

  • Resolved jerrystewart99

    (@jerrystewart99)


    1 year, 3 months ago

    I’m using KB with the Divi theme.

    I get the following error when saving an Article with ‘Edit Article’ after using Divi to create content for that Article. Looks like maybe a KB – Divi clash?

    The error is: Updating failed. The response is not a valid JSON response.

    I’ve tried saving Permalinks.

    I’ve enabled KB in the Divi Builder as per your prompts.

    Do you have any suggestions?

    Thank you

Viewing 1 replies (of 1 total)
  • Plugin Author echoplugins

    (@echoplugins)

    1 year, 3 months ago

    Hi Jerry,

    I’m sorry to hear about the difficulties you’re experiencing. We’ve tested the latest Divi theme, including editing and creating articles with Divi elements, and were unable to replicate the issues you mentioned.

    To assist you further, we need more information that should not be shared on a public forum. Could you please open a support ticket on our website so we can look into this in detail and provide the best possible assistance?

    You can submit the contact form at:
    https://www.echoknowledgebase.com/technical-support/

    Kind Regards,
    Dave at
    Echo Plugins Team

Viewing 1 replies (of 1 total)

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