Jumping NextGen Gallery

  • Resolved TuiLorraine

    (@tuilorraine)


    7 years, 10 months ago

    If you look at the page I am trying to create at the link provided, you will see the gallery is unusable because every time you click on a thumbnail, the page itself jumps to the top, so you have to scroll to continue using the gallery. You have to do this every time you want to see the next image. So frustrating. What is the solution?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Snapper65

    (@snapper65)

    7 years, 10 months ago

    I have exactly the same problem, its a major one with long thumbnail gallery’s of 100 or more

    I feel Clients will just get bored and frustrated with having to scroll all the way back, to there original viewing position in the list of thumbnails and just leave the site

    Resulting in loss of buisness

    hopefully there is a solution for this

    Thread Starter TuiLorraine

    (@tuilorraine)

    7 years, 10 months ago

    Snapper 65, nobody helped me with this so in the end, I just gave up on NextGEN and bought a different gallery which works fine. NextGen might have helped if I had paid for an upgrade from the free version, but it was so expensive, I wasn’t prepared to take the risk that the issue might still not even be resolved even after paying $hundreds (in kiwi money). The one I bought only cost about a hundred kiwi dollars for lifetime use – a fraction of the nextGEN cost and I was very happy with the result.

    MrsPcreative

    (@mrspcreative)

    7 years, 10 months ago

    Im at exactly that point. I came on here with my problem, I’m getting everyone else problem in my inbox now, but nothing about my problem and now I have another problem that I know it not even worth putting on here. I will never use Nextgen again. TuiLorraine, what gallery did you change to?? Thanks

    Thread Starter TuiLorraine

    (@tuilorraine)

    7 years, 10 months ago

    It’s called Gallery Master and it’s here:
    https://gallery-master.tech-banker.com/

    The gallery I quickly made with it is here:
    https://fantail-tairua.nz/

    And yes, it is kinda annoying to be having everyone’s problems cluttering the inbox.

    • This reply was modified 7 years, 10 months ago by TuiLorraine.
    Snapper65

    (@snapper65)

    7 years, 10 months ago

    Hi TuiLorraine

    Thanks for the information about the alternative gallery plugin

    I own Nextgen Pro

    The problem of Nextgen Gallery jumping to the top of the thumbnail list, is present in Nextgen Pro Masonry

    So good job you didn’t purchase the pro version

    Imagely are aware of this problem and hopefully they will fix it soon?

    Plugin Contributor Imagely

    (@imagely)

    7 years, 10 months ago

    Hi @snapper65,

    We’re aware of this behavior with the Basic Imagebrowser and our albums when you open a gallery, but you shouldn’t see this behavior with the other gallery displays. We want to help you troubleshoot this issue you’re seeing with the Pro Masonry. Unfortunately, ww.wp.xz.cn doesn’t allow us to address pro support questions here in the free forum. We can only address NextGEN Gallery [Free] questions only. Please submit a support request through your member account here: http://www.imagely.com/account. Because we need to work with you on this through your member support ticket, I am going to mark this thread resolved.

    Thanks!
    -Becky

    Snapper65

    (@snapper65)

    7 years, 10 months ago

    Hi Becky

    I have already reported this to Mihai
    on 15 May 2018

    But nothing has been done about the problem

Viewing 7 replies - 1 through 7 (of 7 total)

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