Kadence E-Mail Designer

Hi @senjoralfonso

I think the Kadence plugin changed something. Maybe the placeholder {customer_salutation} has changed. You could try to add a debug hook to see if the placeholder is still there but with another name:

add_filter('kadence_woomail_order_body_text', function($body_text, $order, $sent_to_admin, $plain_text, $email) {
    var_dump($body_text);
    return $body_text;
}, 10, 5);

So you should see the body text and if the placeholder is still there. Maybe you just have to change {customer_salutation} to something else.

Hi @senjoralfonso

I just tested this on our system and the hook still works. I’ve testet it with the “Customer Completed Order” mail. We’re using the current versions of WooCommerce and both plugins. Maybe there’s something wrong with your installation? Did you change something?

That may be, but if you could use the debug-snippet from above, then the hook seems to work.

You could try the following:

1. Change te priority of the hook (change the 10 to something higher like 99)
2. Check if the hook is defined gobally and not depending on another hook that may not be executed every time
3. Try a static replace (replace the \F4\WCSF\Core\Hooks::get_option_label(get_post_meta($order->get_id(), '_billing_salutation', true)) with a static string like “Herr” and check if its still not outputted correctly

If those things not work then maybe you should ask the Kadence plugin developers if they have an idea.

Well, I’m out of ideas. Its strange, because its working perfectly on our installations. If the placeholder is correctly and contains no typo, it HAS to work. Except the hook is not working in the email or something that comes after that hook overwrites the already replaced text. Maybe the Kadence plugin developers have an idea?

Glad that it works and you’re happy now!