Kinsta host, Folder panel is blank

  • Resolved rmeegs98dh

    (@rmeegs98dh)


    7 years, 6 months ago

    Hi WickedPlugins.

    I am a user of your WickedFolders plugin, it’s great. WordPress should have something like this built in! So I am thankful for you creating it.

    But the problem:
    Since migrating to a new host (Kinsta, I have only heard good things about them), the folders panel is empty. A screenshot is here.

    Interestingly, the host has a staging/dev feature where you can easily make a copy of your current live install to a separate dev setup + url, so you can test things safely.
    When I do this, in the dev setup the folder panel works!
    I asked my host but they have no idea what the problem is.

    Do you have any ideas at all to why this could be? I am happy to try and work with you and do some testing to resolve the problem.

    I have tried deleting the plugin and installing it again, no change.

    Output from my (FF) web console:

    Error: call to Function() blocked by CSP load-scripts.php:119:15110
Content Security Policy: The page’s settings blocked the loading of a resource at eval (“default-src”).

    Thank you.

    • This topic was modified 7 years, 6 months ago by rmeegs98dh.
    • This topic was modified 7 years, 6 months ago by rmeegs98dh.
    • This topic was modified 7 years, 6 months ago by rmeegs98dh.
    • This topic was modified 7 years, 6 months ago by rmeegs98dh.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author wickedplugins

    (@wickedplugins)

    7 years, 6 months ago

    Hi @rmeegs98dh,

    Sorry to hear you’re having trouble! I’d be happy to work with you to try to get this resolved.

    Would it be possible for you to temporarily disable all plugins except Wicked Folders on the instance that is having the issue and confirm if the issue persists?

    Thread Starter rmeegs98dh

    (@rmeegs98dh)

    7 years, 6 months ago

    Thank you for the reply.

    Initially I’d rather not disable all plugins because like I said, this is only affecting my live site. And, naturally I want to keep my live site working!

    I’m no expert, but do you think this could be to do with the security headers I have added for my site (in the apache/nginx config)?
    Because I can see some wickedfolder script is blocked, by looking in our web console (the output is in my first post).

    Maybe the setting I have set it to is too strict?

    Thanks

    • This reply was modified 7 years, 6 months ago by rmeegs98dh.
    Plugin Author wickedplugins

    (@wickedplugins)

    7 years, 6 months ago

    No problem, that makes sense.

    Yes, I believe it is being caused by the content security policy; however, if I understand the error correctly, I think it is actually being caused by a script that is being loaded via load-scripts.php (if you view the page source and search for “load-scripts.php” you can see which scripts are loaded).

    The folder panel depends on several scripts that are bundled with WordPress including jQuery, Backbone and some jQueryUI scripts. My guess is that one of those scripts is being blocked by the security policy which is preventing the folder panel from loading. If I’m not mistaken, jQuery uses the eval() function which might be triggering it to get blocked by the policy.

    Do you have issues with any other JavaScript functionality on the live site (such as with the media modal)?

    At the moment, it seems like the security policy would need to be tweaked to allow whichever script(s) is being blocked in load-scripts.php in order to get it working.

    Let me know if I’m misunderstanding anything or if you have any additional error messages that may help troubleshoot the issue.

    Plugin Author wickedplugins

    (@wickedplugins)

    7 years, 5 months ago

    Hi @rmeegs98dh,

    Just wanted to follow up on this. Did you have any luck narrowing down which script was being blocked by the content security policy?

    Let me know if I help with anything.

    Thread Starter rmeegs98dh

    (@rmeegs98dh)

    7 years, 5 months ago

    Hi, thank you for giving me more information about what needs eval() – I removed the ‘too stict’ line for the CSP header and now the folder panel is showing up perfectly.

    Now I need to work out the strictest CSP header setting I can use without breaking anything – but that’s my problem!

    Thank you for the help, it’s all sorted now 🙂

    Plugin Author wickedplugins

    (@wickedplugins)

    7 years, 5 months ago

    Great, thanks @rmeegs98dh!

Viewing 6 replies - 1 through 6 (of 6 total)

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