Knowledge base

  • Resolved BeHeard

    (@beheard)


    8 years, 9 months ago

    Thanks for the continued and attentive updates on this great plugin.
    Latest version 2.6.2
    I love the knowledgebase update however I am unsure if there is again a theme problem or if there is an oversight.
    Cannot edit or see any entries after “submit” in the dashboard they are created in
    Users can see the entries as expected – admin cannot see or edit them 🙂

    • This topic was modified 8 years, 9 months ago by BeHeard.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author WC Lovers

    (@wclovers)

    8 years, 9 months ago

    Hi,

    I think it’s just caching issue.

    Kindly check in other browser or in the same just by clearing browser cache.

    If your site has some caching plugin then please refresh the cache.

    Thank You

    Thread Starter BeHeard

    (@beheard)

    8 years, 9 months ago

    HI again – no caching cleared and 3 browsers 🙂

    Thread Starter BeHeard

    (@beheard)

    8 years, 9 months ago

    Also could you please change or let us know where to change text.
    Some minor Grammer corrections
    Sales
    and ‘avail this service”
    should be “access” this service or item 🙂

    Plugin Author WC Lovers

    (@wclovers)

    8 years, 9 months ago

    Hi,

    You can edit those text very easily using Loco Translate.

    These two examples we will integrate in our core, thanks for that. If you send us more we are happy to do those as well.

    But I am really surprised why Knowledge base is nor working for you, nothing special over their than Products/Orders dashboard !!!

    If you allow us to check your site once, then it will be best to debug and fix very quickly.

    May be some JS conflict with other plugins or theme, but can’t say you definitely in assumption.

    Thanks for your patience …

    Plugin Author WC Lovers

    (@wclovers)

    8 years, 9 months ago

    Can you please send us browser console log snap of Knowledge base page ??

    Thank You

    Plugin Author WC Lovers

    (@wclovers)

    8 years, 9 months ago

    Hi,

    Do you have any further thoughts!!
    Then please feel free to share with us.

    You may also contact us at our own forum also for better assistance.

    Thank You

    Thread Starter BeHeard

    (@beheard)

    8 years, 9 months ago

    Thanks again and apologies for the delay in response (sometimes the WP support replies do not seem to come through)
    I deactivated the plugin and reactivated and now the knowledgebase is working as expected.
    I suspect you are correct about a js order = will have to work through but for now it is working.
    thank you so much again.

    Plugin Author WC Lovers

    (@wclovers)

    8 years, 9 months ago

    Ahh .. great.
    It’s pleasure to know that it’s working for you as expected.

    Thanks for informing that to us.

    If you have any further issues or queries feel free to reach us anytime.

    Thank You

Viewing 8 replies - 1 through 8 (of 8 total)

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