Plugin Contributor
redsand
(@redsand)
Hi Mandy,
I’m sorry to hear about the issue you’re having and I’ll be happy to help.
It works perfectly with Chrome and Genesis. We do a LOT of testing to ensure compatibility, and we would never let there be a conflict with a major browser like that. 🙂
There’s nothing in the latest update that would prevent comments. Have you tried clearing your browser cache, and clearing the cache on any caching plugins that your clients uses? (such as WP Super Cache, W3 Total Cache, etc.) That sounds like a possible caching issue. Is only one person having an issue with Chrome, or are multiple people confirmed to be having an issue with Chrome?
If you haven’t had a chance to yet, please take a few minutes to work through the Troubleshooting Guide and FAQs, as these solve 90% of issues users have.
If those don’t solve the issue for you, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so please head over to the WP-SpamShield Support Form, and take a moment to fill out a support request. That will allow us to take care of this as quickly as possible for you.
– Scott
Thanks for the prompt reply, Scott. I have not been able to duplicate the issues users are experiencing with this particular site – in any browser. The comment form seems to be working fine now. I did clear all caches just to be sure. Thanks!
Plugin Contributor
redsand
(@redsand)
You’re very welcome, Mandy.
Sounds like it may have been the caching issue then. Keep that in mind for the future, and clear the caches first thing…that clears up a lot of headaches. Caches are great but that’s just one of the quirks. Glad to hear everything is working as normal now.
You’re welcome! Have a good one. 🙂
