Log in to the hosting via FTP and delete the directory: /home/kpcevents/public_html/wp-content/plugins/pagelayer/
– If you need help connecting via FTP, please contact your hoster’s support.
Since the directory belongs to the page builder pagelayer you are using, your website will probably be accessible but not readable. You should then reinstall the current package of this plugin via the backend.
I see that you have already asked the same question in their support forum – have a look at their answer: https://ww.wp.xz.cn/support/topic/kpc-eventbuzz-site-is-down-2/
Is there anyway you are able to login to our wordpress and fix this for me? Unfortunately, I am not an expert on WordPress.
No one from my work seems to know who our “hoster’s support” is
No, nobody here can or will log into any installation. It is also forbidden to ask for this here in the forum. See: https://ww.wp.xz.cn/support/guidelines/#we-reserve-the-right-to-manage-the-forums-to-the-best-of-our-ability
Your host is Liquidweb. You should also receive invoices from them, so you should be able to contact them.
