Labels not working suddenly

  • amyskea

    (@amyskea)


    1 year, 1 month ago

    hi
    Labels are not working after years of working correctly. We have not changed any settings or the labels.

    Each product should have two labels at the bottom of the product picture.
    on the right, one from FIRST EARLY, SECOND EALRY, EARLY MAIN, MAIN CROP, MIXED – done by category. EARLY MAIN and MAIN CROP are not showing, the other 3 are

    on the left one from WAXY, FLOURY, SMOOTH, – again done by Category. Smooth is not showing, but the others are

    The labels at the top to the product picture are working as they should

    Thank you
    Amy

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author RazyRx

    (@razyrx)

    1 year, 1 month ago

    Hello,

    First of all please try to remove conditions from label that is not displayed to check maybe it has some incorrect conditions or plugin cannot detect it in proudcts.

    Regards,
    Oleg

    Thread Starter amyskea

    (@amyskea)

    1 year, 1 month ago

    There are no new conditions. The condition for it to display is for it to be in a certain category, this has not changed.

    There are no new plug ins

    Plugin Author RazyRx

    (@razyrx)

    1 year, 1 month ago

    Hello,

    It is required to check what exactly cause issue. Maybe it is some issue with conditions that cannot check something or get incorrect data.
    To check it remove all conditions from some label that is not displayed and check is it displayed for all products.

    In other case it is issue with hook, theme do not use hook that is used by plugin, then iot can be changed in plugin settings -> Advanced tab.

    Regards,
    Oleg

    Thread Starter amyskea

    (@amyskea)

    1 year ago

    All other labels are working corectly

    I did a new label and it works correctly

    These ones above do not work – yet have done correctly for years

    I don’t want to upload them again – I want to figure out what has gone wrong and why. If I don’t know what is wrong here, it will happen again.

    I can’t check my site every day to make sure that the labels work correctly

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Labels not working suddenly’ is closed to new replies.

  • 4 replies
  • 2 participants
  • Last reply from: amyskea
  • Last activity: 1 year ago
  • Status: not resolved