Lager bulk Actions causing err_connection_closed
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Hi,
When bulk printing/bulk completing above ~300 orders, we get “err_connection_closed”. It is not a server side issue, as it is not noticed at all in monitoring.
I found the following older thread, but it doesnt have a solution.
https://ww.wp.xz.cn/support/topic/bulk-actions-cant-complete-for-larger-sites/
“URLs sizes have a limit (about 2k characters), and WordPress/WooCommerce use a GET action for doing the bulk actions, where the IDs are appended to the URLs hence generating huge URLs if you have too many items.”
Could this be the issue? Any recommencations on how to move forward for us to be able to bulk handle a large number of orders?
Best Regards
Viewing 11 replies - 1 through 11 (of 11 total)
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Hi @nikeri,
In order for us to get a better idea of your setup and try to figure out what’s causing the connection issue, kindly provide us the following:
- System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
- Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > Status > Logs (if available).
Thanks!
Hi Mirko,
Thanks for your reply, please see below:
System Status:
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flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome-child/woocommerce/single-product/review-meta.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php Outdated Templates: ❌ Learn how to update ### Action Scheduler ### Complete: 3,745 Oldest: 2021-12-14 12:00:12 +0100 Newest: 2022-01-14 11:34:39 +0100 Failed: 57 Oldest: 2018-11-21 07:05:35 +0100 Newest: 2021-10-21 17:27:55 +0200 Pending: 5 Oldest: 2022-01-14 23:17:20 +0100 Newest: 2022-01-21 04:20:02 +0100Fatal error log:
2022-01-13T00:53:58+00:00 CRITICAL Uncaught Error: Cannot use object of type WP_Post as array in /home/275040.cloudwaysapps.com/jpwfrtjutd/public_html/wp-includes/meta.php:588 Stack trace: #0 /home/275040.cloudwaysapps.com/jpwfrtjutd/public_html/wp-includes/meta.php(506): get_metadata_raw('post', 19601, '_order_currency', true) #1 /home/275040.cloudwaysapps.com/jpwfrtjutd/public_html/wp-includes/post.php(2138): get_metadata('post', 19601, '_order_currency', true) #2 /home/275040.cloudwaysapps.com/jpwfrtjutd/public_html/wp-content/plugins/woocommerce/includes/data-stores/abstract-wc-order-data-store-cpt.php(291): get_post_meta(19601, '_order_currency', true) #3 /home/275040.cloudwaysapps.com/jpwfrtjutd/public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-order-refund-data-store-cpt.php(71): Abstract_WC_Order_Data_Store_CPT->read_order_data(Object(Automattic\WooCommerce\Admin\Overrides\OrderRefund), Object(WP_Post)) #4 /home/275040.cloudwaysapps.com/jpwfrtjutd/public_html/wp-content/plugins/woocommerce/includes/data-stores/ab i /home/275040.cloudwaysapps.com/jpwfrtjutd/public_html/wp-includes/meta.php på rad 588Best Regards
Hi @nikeri,
Thanks for sharing your system status and error logs.
It seems that some PHP versions have a limitation of GET parameters. Have you already tried to change the PHP version to 7.4 or greater as recommended on our WooCommerce Server Recommendations?
* https://woocommerce.com/document/server-requirements/
You may want to upgrade in a staging environment without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin: https://ww.wp.xz.cn/plugins/wp-staging/.
Also, note that you’re running outdated software so it may be worth performing updates on your staging site and seeing how things go.
Cheers.
Hi there,
We’ve not heard back from you in a while so I’ll go ahead and mark this thread as resolved. Hopefully, you were able to find a way forward with the issue.
Please feel free to create a new thread if you have further questions.
Thanks.
Hi,
Updated to PHP 7.4 with same issue
“Request-URI Too Long
The requested URL’s length exceeds the capacity limit for this server.”Any other ideas?
Best Regards
Hello,
WP Version: ❌ 5.6
I’ve read PHP was updated to 7.4, to clarify is the version of WordPress updated as well?
Checking this page about Apache server configuration
LimitRequestLinesetting it provides an alternative solution.I hope this helps.
Hi,
Thank you for your quick reply.
WP version is updated to 5.9
Followed guide, but it didnt help us. Still same error.
I could try increasing the limits more perhaps
Best Regards
Can you update your WooCommerce to the latest version 6.2.1 to see if it helps?
Hi,
I can try, but we are on 6.1.1 currently so updated since original post
Best Regards
Hi there,
You earlier shared this error message.
The requested URL’s length exceeds the capacity limit for this server
Did you already get in touch with your hosting company? The message is quite clear and increasing your server resources or asking your host to take a look at this might be a good idea.
Thanks.
Hi,
Already checked, no spikes in resource usage when this happens and no other resource issues.
I have reached out to the support for the bulk action this is related to (printing invoices)
Or perhaps just needs to up the apache limits more?
Best regards
Viewing 11 replies - 1 through 11 (of 11 total)
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