Languages not seen

  • Resolved roymustafa84

    (@roymustafa84)


    3 years, 11 months ago

    Hi. I have installed Polylang Pro. Your plugin also installed, but when i enter Customizing there is no any language at the top, the language place is empty. I can not find the reason.q

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author richardevcom

    (@richardevcom)

    3 years, 11 months ago

    Hi there @roymustafa84 and thank you for your messsage.

    Could you please read this article and provide mentioned info?

    Also I will ask you to provide full Polylang Pro plugin path here as well (should be something like /var/www/wp-content/plugins/polylang-pro

    For security purposes, please clear any sensitive information you have.

    • This reply was modified 3 years, 11 months ago by richardevcom.
    Thread Starter roymustafa84

    (@roymustafa84)

    3 years, 11 months ago

    Hi.

    Here is the screenshot – https://drive.google.com/file/d/19NZD2E2XjMkoLmDpWTVUnbSKlACoE912/view?usp=sharing

    2.WordPress version is 5.9.3, Polylang Pro version is 3.2.2.

    3. List of plugins – https://drive.google.com/file/d/1aEfhiPfnqJmcxX3ehqo1gBd0Odp273CR/view?usp=sharing

    4. The plugin path is right – /var/www/wp-content/plugins/polylang-pro

    Plugin Author richardevcom

    (@richardevcom)

    3 years, 11 months ago

    Thank you for reply. I will take a look in following days and try to reproduce your issue.

    Plugin Author richardevcom

    (@richardevcom)

    3 years, 11 months ago

    Versions and path seems fine. However it seems that you may have not added language in settings. Try to do so.

    We also did the following and it seems everything works fine:

    1. Temporary (for testing purposes) disabled all plugins and set default latest WordPress theme Twenty Twenty-two
    2. Installed Polylang Pro 3.2.2 version (on latest WordPres)
    3. Activated Polylang Pro
    4. Followed Settings Wizzard and added 1x default language in Polylang Pro settings (very important)
    5. Installed our Add Polylang support for Customizer plugin
    6. Activated Add Polylang support for Customizer plugin
    7. Visited Customizer page and language dropdown was on top left

    If above steps help, great – means two things – either plugin or theme issue, or you simply didn’t set it up right. If they don’t resolve issue – its probably deeper than that.

    To help resolve this issue, first make sure that you’ve followed above steps and if you still have issue, try to turn on Debugging retry steps above and check for errors (if any) in /wp-content/debug.log file and share any error related to our or Polylang plugin.

    • This reply was modified 3 years, 11 months ago by richardevcom.
    Thread Starter roymustafa84

    (@roymustafa84)

    3 years, 11 months ago

    Sorry, but can not do anything. Maybe i can give you admin panel enter to look?

    Plugin Author richardevcom

    (@richardevcom)

    3 years, 11 months ago

    I’d suggest joining our Discord support server and possibly streaming while we support you via voice chat. Don’t post admin credentials here or send them to us.

    Plugin Author richardevcom

    (@richardevcom)

    3 years, 9 months ago

    It’s been a while since you replied, so we’re closing this post.

Viewing 7 replies - 1 through 7 (of 7 total)

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