Hi there,
Could you please attach the backup log file using PasteBin or a similar service?
This will help us identify the issue. You could also try the following basic steps.
Firstly, make sure you are logged in to your Dropbox account via the browser.
Next, attempt to connect to Dropbox in the UpdraftPlus storage settings section.
Best regards,
Nick
Hi there,
The log file contains the following error messages:
0084.122 (0) invalid_request – need to reauthenticate this site with Dropbox (if this fails, then you can also try wiping your settings from the Expert Settings section)
0084.477 (0) Dropbox Curl error: Invalid app key (consumer key). Check your app’s configuration to make sure everything is correct.
Please reauthenticate Dropbox in your settings. You may need to wipe settings as the message states.
Best regards,
Nick
Hi,
Can you tell me how to wipe my settings. I can’t seem to find it in the expert setting.
Thank you.
Hi there,
Apologies, the message is incorrect regarding the location of the wipe settings option.
You can find the wipe settings option in Advanced Tools at bottom of left side menu.
Thank you for bringing this to our attention. I’ll request the message text be revised.
Best regards,
Nick
Hi,
I still have to issue of a very large file encountered: error_log and another very large file encountered: updraft.zip.
Here’s the log file: https://www.dropbox.com/scl/fi/5f5qpoqoa30x23hyjds5o/log.590e7db3b655.txt?rlkey=bmyfl7e25sfwvp6tvxx31dc1f&st=207d85bi&dl=0
A response asap would be greatly appreciated.
Thank you.
Hi there,
The two large files reported are error_log (size: 288 Mb) and updraft.zip (size: 846.9 Mb).
You should remove/delete these files if they have no known purpose you are aware of.
There are additional files which also appear in the log and could be removed/excluded.
Or, in Settings, uncheck the option for ‘Any other directories found inside wp-content’.
Best regards,
Nick
