Large size not optimizing

  • Resolved Nikolaiii

    (@nikolaiii)


    1 year, 6 months ago

    Hi,
    We have our large size in the Worpress config set with a max-width and max-height of 2048px.
    In the Imagify config panel, under Files Optimization the large size is checked.
    But when we upload already resized 2048px images, they’re not optimized by the Imagify. Any reasons why Imagify is not generating a 2048px version?

    Here are the files it generates:

    myimage-1024×497.jpg
    myimage-1024×497.jpg.webp
    myimage-600×600.jpg
    myimage-600×600.jpg.webp
    myimage-768×373.jpg
    myimage-768×373.jpg.webp
    myimage.jpg
    myimage.jpg.webp

    The original file myimage.jpg is there, but there are no optimized version for it like myimage-2048x…..jpg

    Any ideas how we can fit it?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Media

    (@wp_media)

    1 year, 6 months ago

    Hello,

    Thank you for reaching out.

    Imagify helps with resizing images. It has a setting that allows you to choose a maximum width for all of your images, and if you upload images that are larger than that size, it will resize them for you during optimization. The images are resized proportionally and are not cropped. For more detailed information, you can visit How to Resize Larger Images.

    You can share the problematic image and screenshot of the Imagify configuration so I can test on my end.

    Best Regards,

    Thread Starter Nikolaiii

    (@nikolaiii)

    1 year, 6 months ago

    Can we share our information privately to get support? We have been paying the infinite plan for a few years now.

    Plugin Author WP Media

    (@wp_media)

    1 year, 6 months ago

    Hi,

    As a paid subscriber, it would be best to reach out to support directly https://imagify.io/support/ to receive personalized assistance.

    Best Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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