Plugin Support
Laca
(@lacadev)
Hi @gianlucaweb
Could you please share your Instagram account name so we can check the issue in more detail?
Kind regards,
Laca from Trustindex
Hi Laca, thank you for your reply. Sure, my IG is @giandimodotcom
here’s the preview on website https://prnt.sc/cdenkxiXfa5N
Plugin Support
Laca
(@lacadev)
Hi @gianlucaweb
For some reason, we can’t retrieve your feed properly at the moment.
While we work on fixing this issue, please try connecting your account through Instagram or Facebook Connect instead — this should allow your posts to appear again.
We’ll update you as soon as we have more information.
Kind regards,
Laca from Trustindex
Plugin Support
Laca
(@lacadev)
Hi @gianlucaweb
We’ve already fixed the issue.
Please try downloading the new posts under My Posts using the Download new posts button.
Alternatively, you can re-create the plugin:
- Go to the Advanced tab in the plugin settings.
- Click the Re-Create plugin button to reset the plugin.
- Then reconnect your business and reconfigure the widget settings.
This should restore the posts and allow you to complete the setup process.
Did this solve your issue? If not, feel free to let us know — we’re here to help!
Kind regards,
Laca from Trustindex
Hi Laca thank you for your reply. I have downloaded manually new posts in “my posts” section into the plugin and now posts are shown there, but not in the page where the shortcorde is inserted
https://prnt.sc/bmiXj7eqVwi9
https://prnt.sc/sGZr26OSY2sR
https://prnt.sc/WEEZ4PhMxrxF
Plugin Support
Laca
(@lacadev)
Hi @gianlucaweb
Thanks for your feedback!
Could you please share what the solution was in your case?
Kind regards,
Laca from Trustindex
