• Resolved elliottbarnicle

    (@elliottbarnicle)


    Hey, i’m getting the following error message when trying to sync my store with WooCommerce

    Last sync error: Printful is unable to access the Woocommerce API. Try regenerating API keys in WooCommerce Settings > Advanced > Rest API and copying the API Key and Secret to Printful > Settings > Stores > your Woocommerce store.. Try to refresh data. If error persists, contact customer support.

    I’ve tried adding a new API key and I’ve tested the API key manually which works, does anyone have any ideas what it could be?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter elliottbarnicle

    (@elliottbarnicle)

    We managed to fix it just as I posted this, sorry!

    Can You tell me how were you able to fix this, please??

    I’m Struggling with this error for so long!!

    Thread Starter elliottbarnicle

    (@elliottbarnicle)

    Hey @pwr21, I found that the Jetpack plugin was conflicting with Printful so after I uninstalled that, it all seemed to work okay

    I don’t have this plugin, this is a third-party plugin. Do you by any chance know how I can check if I have any third-party plugins because I don’t know it?

    Thread Starter elliottbarnicle

    (@elliottbarnicle)

    I’m not sure I’m afraid, I just spoke with my web provider and he was able to see that plugin was causing an error

    Ok, thanks. I fixed the issue. for me it was Cloudflare that was blocking the site and I just needed to whitelist my printful store URL, I got it from printful support.

    This was woocommerce suggestions and they pretty helpful.

    – Try increasing your PHP Time Limit to 300 seconds. This error CRITICAL Maximum execution time of 60 seconds exceeded indicates your PHP time limit is being hit. It’s currently 60 seconds which is pretty low. There’s a guide here for increasing this and you can also reach out to your host to have them increase it: How to Increase PHP Time Limit for a WordPress Site?.
    – 503 errors can be caused by security plugins and firewalls. I’d recommend disabling your plugin iThemes Security: by iThemes – 8.1.2 and see if that solves the issue. If it doesn’t, I’d recommend running a full conflict test to rule out any issues with your plugins or theme.
    – If you have any firewalls like Cloudflare or anything server-side, I’d recommend temporarily deactivating them to see if they’re blocking the Printful connection. If they are, you may need to whitelist Printfuls IPs.
    – Reach out to your host for any server-side error logs and see what errors are being thrown when the WooCommerce API returns a 503 to Printful.

Viewing 7 replies - 1 through 7 (of 7 total)

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