Last upadte problem

  • Resolved sirvanalie26

    (@sirvanalie26)


    5 months, 3 weeks ago

    Hello to the developers of this plugin.

    After updating to the last version, my website completely shrink it. I use plugin widget in my homepage for showing youtube videos, but when I updated, first of all the width of the website is shrink like in desktop version, in the size of mobile and nothing displayes after pluging box. So I disabled it and everyhting is fine now.

    I’m using Jannah theme and for the record, I’m dont have any problem bdefor updating the plugin.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Smash Balloon Nigel

    (@nigelrsb)

    5 months, 3 weeks ago

    Hi @sirvanalie26,

    My apologies for the issue you encountered after updating the YouTube Feed plugin. To further investigate the issue, please submit a support request via the form on our website, https://smashballoon.com/support/, and include the System Info. 

    To obtain this information, please follow the steps on this page: https://smashballoon.com/doc/how-to-get-system-info. We ask you to use our form, as the System Info contains other website information from your site, which we do not suggest posting here.

    Best Regards,

    Thread Starter sirvanalie26

    (@sirvanalie26)

    5 months, 3 weeks ago

    Thanks. I send it my information.

    Smash Balloon Nigel

    (@nigelrsb)

    5 months, 3 weeks ago

    Hi @sirvanalie26,

    Thank you for opening a ticket on our website. A member of our team will assist you. In the meantime. Could you please update your YouTube feed plugin to the latest version (2.6.2 or higher) as we released an update that addresses some issues in the previous update. If the update does not resolve the issue for you, please continue with the support ticket you opened on our website.

    Best Regards,

    Thread Starter sirvanalie26

    (@sirvanalie26)

    5 months, 3 weeks ago

    Thanks for such a fast update. It worked well now

    .Just for curiosity, why this happened?

    Smash Balloon Nigel

    (@nigelrsb)

    5 months, 3 weeks ago

    Hi @sirvanalie26,

    In a recent plugin update, there were some improvements made to the plugin which led to a class (a block of code) “SmashBalloon\YouTubeFeed\Util” being called before it was loaded for some users resulting in an error. The latest update ensures that the affected class is always loaded before the plugin calls (attempts to use) it.

    I hope this helps! Please let me know if you have any questions.

    Best Regards,

Viewing 5 replies - 1 through 5 (of 5 total)

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