Send us your system info. You can find it in under Elementor → System info. Please use Pastebin to paste it and send it to us.
== Server Environment ==
Operating System: Linux
Software: Apache/2.2.22
MySQL version: 5.5.54
PHP Version: 5.4.45-0+deb7u7
PHP Max Input Vars: 1680
PHP Max Post Size: 50M
GD Installed: Yes
Elementor Library: Connected
== WordPress Environment ==
Version: 4.7.2
Site URL: http://www.borgodisangervasio.com
Home URL: http://www.borgodisangervasio.com
WP Multisite: No
Max Upload Size: 50 MB
Memory limit: 40M
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Language: it-IT
Timezone: Europe/Rome
Debug Mode: Inactive
== Theme ==
Name: Postcard
Version: 1.0.3
Author: Lollum
Child Theme: No
== User ==
Role: administrator
WP Profile lang: it_IT
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/601.7.7 (KHTML, like Gecko) Version/9.1.2 Safari/601.7.7
== Active Plugins ==
Contact Form 7
Version: 4.6.1
Author: Takayuki Miyoshi
Elementor
Version: 1.2.3
Author: Elementor.com
Lollum Page Builder
Version: 1.0.1
Author: Lollum
Postcard Toolkit
Version: 1.0.0
Author: Lollum
WP Fail2Ban Special
Version: 0.2.0
Author: Abdussamad Abdurrazzaq
WP Hotelier
Version: 0.9.10
Author: Lollum
Try deactivate all other plugins and see if the website is working
still nothing.
It keeps on loading the page. Is there a way I can turn back to the previous version?
Hi, @alelomby
Can you specify what was your previous version of Elementor.
In addition, open your browser DevTools (F12) and load the editor again, did you see errors in the console?
Hello @mati1000
I guess the version was the 1.2.2 (since now it’s the 1.2.3) but not sure…
The fastest way to let you know maybe is giving you user/pswd if you can help.
Hi @alelomby,
Did you try switching your theme to a default one (such as Twenty Sixteen)?
Unfortunately, we cannot receive your credentials through this forum.
Hello @boazpojo I still didn’t.
If I try it won’t get lost everything I have already done, right?
Is there anyway I can forward you the credentials?
@alelomby
First of all, note that you have revision history feature which allows you to go back to a previous version.
You can check our Github
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This reply was modified 9 years, 3 months ago by
Boaz.
@boazpojo that’s great, I’ll try now to restore it, but I am a new beginner in using java or any other language… that’s why I wanted you to help me and why I’d give you my credentials…
I’ll check it now, let’s see…
Hi @alelomby,
You can read this guide regarding Revision History:
http://docs.elementor.com/article/104-revision-history.
You can also contact us on GitHub.
Hello @boazpojo thank you very much for helping me.
There’s only one thing I don’t understand:
“Reaching the list of revisions is easy. Simply click on the hamburger icon on the top of the left panel, then click the ‘Revision History’ link. This will show the list of revisions available for the current page.”
Where do I find the hamburger icon?!?!?! which panel????
@boazpojo I could access JUST from one single page. And it says I don’t have ANY history…
The thing is that I can access the page but as soon as I press “modify with elementor” button, it doesn’t charge…
