latest plugin update causes error message in site header

  • Resolved Will BFL

    (@will-bfl)


    5 years, 10 months ago

    Ever since the update 5.142.2 a bunch of my website visitors see the following error message above the header of the website https://www.dropbox.com/s/yzvh8y4edab3v7k/cleantalk%20issue.jpg?dl=0

    Not everyone sees that error message though, so I’m not sure what is going on. Anyway,
    Can you please send me the previous version of the plugin since that one worked fine? I only had that problem after updating to 5.142.2

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • tornadohistory

    (@tornadohistory)

    5 years, 10 months ago

    I am having a similar issue. I see this error: Notice: Undefined index: real in /home/customer/www/tornadotalk.com/public_html/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/ApbctWP/Firewall/SFW.php on line 56

    I did not see this until updating to 5.142.2.

    I would like to roll back to the previous plugin version!

    Safronik

    (@safronik)

    5 years, 10 months ago

    Hello,

    Thank you for great feedback! We have fixed the problem.

    Please, reinstall the plugin. ( Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip )

    Here is an instruction:

    1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
    3. After the automatic page refresh find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    5. Go to Plugins —> Add New —> Upload Plugin.
    4. Download the plugin archive from the link above.
    6. Choose the downloaded archive and press “Install Now”.

    Contact us if you have any questions.

    Plugin Support amagsumov

    (@amagsumov)

    5 years, 10 months ago

    @will-bfl, @tornadohistory

    We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved” – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)

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