Latest Update Breaks Other Plugins

  • Resolved robert3harrison

    (@robert3harrison)


    6 months ago

    I just updated to the latest version and it broke the functionality of my shopping cart plugin.

    If I deactivate the Awesome Support plugin, my site works, when I enable it, my shopping cart plugin stops working. I am using version 6.3.6

    This is happening on my production support and is an urgent matter.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Jawada

    (@jawada)

    6 months ago

    Hi @robert3harrison

    Could you please check the error log, and send us the error details?

    Thanks

    Thread Starter robert3harrison

    (@robert3harrison)

    6 months ago

    There is no error log to send. I checked to see if there were any javascript errors on the page or any php error in the php error log, but didn’t find any. The eStore shopping cart plugin uses ajax calls to add items to the shopping cart. The new version of Awesome Support, breaks the eStore plugin from adding items to the shopping cart.

    If you want to see the pricing page with the “Add to Cart” buttons, you can view my site here

    https://purposetrader.com/pricing/

    I have disabled the Awesome Support plugin, since this is a live site and I have a sale going on.

    Thread Starter robert3harrison

    (@robert3harrison)

    6 months ago

    This may have been an issue even prior to the last Awesome Support upgrade. Does the Awesome Plugin set any sessions or make changes to ajax on every page? Can it be limited to only effect pages specific to the plugin or be excluded from certain pages?

    Thread Starter robert3harrison

    (@robert3harrison)

    5 months, 3 weeks ago

    Is anyone looking into this issue, it is still unresolved?

    Thread Starter robert3harrison

    (@robert3harrison)

    5 months, 2 weeks ago

    @jawada Are there any updates?

    Plugin Author Jawada

    (@jawada)

    5 months, 2 weeks ago

    Hi @robert3harrison,

    Thank you for the additional details. Unfortunately, without being able to investigate this issue in more depth, we’re not able to reproduce it on our side, so we’re unable to provide further assistance here on the public forum.

    If you are a premium user, please open a support ticket with us and we will assist you in real time.

    If you are not a premium user, you can book a support block here so we can look into the issue directly:
    https://getawesomesupport.com/addons/custom-development-installation-consulting-support-3-hours/

    Thank you for your understanding.

    Thread Starter robert3harrison

    (@robert3harrison)

    5 months, 2 weeks ago

    I was able to fix the issue on my own after some digging.


    The problem was a conflict between eStore’s AJAX cart and the way sessions were handled when Awesome Support was active. Your plugin caused the PHP session to start too early, which prevented eStore from storing cart data correctly via AJAX. I resolved it by writing an MU plugin to ensure a session is started before eStore’s AJAX runs, and now the cart works as expected.

    Plugin Author Jawada

    (@jawada)

    4 months, 1 week ago

    Hello @jawada ,

    Thank you for confirming that you were able to resolve the issue. I will mark this thread as resolved.

    If you need any further assistance, please feel free to reach out again or start a new support thread.

    Best regards,

Viewing 8 replies - 1 through 8 (of 8 total)

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