Hi @bn01,
Thank you for reaching out. I understand how frustrating it can be to experience issues like this, especially when an update causes your site to break and affects payment processing or redirects.
To better understand the situation, could you clarify which specific page is being redirected? Is it the checkout page, cart page, or the thank you page after a successful payment?
Please provide more context so we can get a clearer picture of the issue.
Thread Starter
bn01
(@bn01)
I can’t really give you any more info other than it just goes to a non-existent page on the site. I have had to roll back to version 9.9.5 in order to get it to work correctly. Site is running on latest version of wordpress, all themes are up to date, tried disabling all plugins except woo to see if it was a conflict but got the same results. Running php 8.4. This issue only happened when we updated to the latest version of woocommerce a few days ago. After rolling back to 9.9.5, it is working as it should.
Hi there,
Thank you for following up, and I completely understand how frustrating this must be — especially when everything was working fine before the update.
We truly appreciate you testing different scenarios and sharing the results. That’s very helpful. Since you’ve mentioned the issue only occurs after updating to the latest WooCommerce version and reverts back to normal when rolling back to 9.9.5, we’d love to look into this further.
However, without knowing exactly what page the checkout is redirecting to or what error appears, it’s a bit difficult for us to identify the root cause. I have placed some test orders using the latest version of WooCommerce, and everything appears to be working fine on our end.
To better assist you, could you please share a short video recording of the issue happening — ideally showing the checkout flow from the payment step through to where the redirect fails? That would help us clearly understand what’s happening and allow us to investigate more effectively.
Hi @bn01, we haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, please don’t hesitate to contact us here or start a new thread.
We’d appreciate it if you could take a few moments to review the WooCommerce plugin using the link here: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/#new-post.
