latest update broke plugin display

Resolved cheryanne
(@cheryanne)

6 years, 7 months ago

Hi,

unfortunately, immediately after the last update the plugin now shows:

Sorry. No data so far.

Any help would be appreciated. I’ve deactivated my cache plugin but that didn’t help fix the problem.

Chery.

The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

Thread Starter cheryanne
(@cheryanne)

6 years, 7 months ago

Otherwise, could you link me to the previous version so I can roll it back?

Chery
Plugin Author Hector Cabrera
(@hcabrera)

6 years, 7 months ago
Hi @cheryanne,

Just checked one of your articles and the plugin seems to be tracking visits just fine, so please:
1. Go to Settings > WordPress Popular Posts, append &tab=debug to the URL in the address bar and hit Enter, take a screenshot and share it here.
2. Go to Settings > WordPress Popular Posts > Tools, scroll down to the Data section, take a screenshot of that and share it here.
3. Go to Appearance > Widgets, find the WordPress Popular Posts widget, click on it to expand it and take a screen capture of its settings (you may need to take at least two, actually), then share it here.
Thread Starter cheryanne
(@cheryanne)

6 years, 7 months ago
Thank you so much for your speedy response.
https://www.greataustralianpods.com/1.png
https://www.greataustralianpods.com/2.png
https://www.greataustralianpods.com/3.png
https://www.greataustralianpods.com/4.png
https://www.greataustralianpods.com/5.png
https://www.greataustralianpods.com/6.png
https://www.greataustralianpods.com/7.png
https://www.greataustralianpods.com/8.png

I fixed the links – I was doing it all on my phone on the bus to uni this morning.
- This reply was modified 6 years, 7 months ago by cheryanne.
Anonymous User 13882600
(@anonymized-13882600)

6 years, 7 months ago

Sorry to hijack the post but I have the exact same problem.
Here are my screens:
https://i.imgur.com/J6Rvy5p.png
https://i.imgur.com/UX3cxb6.png
https://i.imgur.com/Hps9v7b.png
https://i.imgur.com/4pFsZPU.png
Plugin Author Hector Cabrera
(@hcabrera)

6 years, 7 months ago
Thanks, that helped!

Alright, question for you: why did you set WPP to cache your data for 2 days? That’s a bit too long haha (yeah I know I’m the one who put that option there and I’m guessing you did for performance reasons, but still there are better alternatives if you’re worried about that.)

How many visits per day does your site get, for example?

Edit: same question applies to you too, @boyansharic.
- This reply was modified 6 years, 7 months ago by Hector Cabrera.
Thread Starter cheryanne
(@cheryanne)

6 years, 7 months ago

Ok I’ll change that to 6 hours? and I have only about 100 visitors per day.

Plugin Author Hector Cabrera
(@hcabrera)

6 years, 7 months ago

Personally I think that’s still a bit high, especially considering that your site’s traffic is not that big yet (the struggle we all go through haha) but that should be fine for the time being.

If after changing the expiration time to 6 hours (in your case, Chery) you still see the “Sorry, no data so far” message please let me know and we’ll try something else.

Thread Starter cheryanne
(@cheryanne)

6 years, 7 months ago

It’s working – I disabled the cache in the plugin settings!

Thread Starter cheryanne
(@cheryanne)

6 years, 7 months ago

3 hours works too 🙂

Thank you!

Plugin Author Hector Cabrera
(@hcabrera)

6 years, 7 months ago

Fantastic, thanks for the update 😀 Now I know what to improve next thanks to your feedback, guys. A new release should follow soon.

Viewing 10 replies - 1 through 10 (of 10 total)

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