• Rob

    (@promoting-all-things-good)


    The latest update to the Shareaholic plugin now causes all of my sites (that have been updated to the new version 7.3.0.0) to reload the entire site script causing a delay and white screen until it loads.
    I thought this was only a problem on one site and so I updated another site and now the same problem.
    http://dreamweddingsutah.com/

    Please help as I only use the Shareaholic plugin for my sharing on all my sites I build.

    Thank you.

    Rob

    https://ww.wp.xz.cn/plugins/shareaholic/

Viewing 15 replies - 1 through 15 (of 24 total)
  • Plugin Author Shareaholic

    (@shareaholic)

    Hi Rob, can you try clearing your browser cache and trying again to see if the issue persists? I’m able to load your pages without a delay — trying to replicate what you’re seeing.

    Thread Starter Rob

    (@promoting-all-things-good)

    Thank you for the quick response.

    I cleared my browsers cache and it appears to be focused now on the Sweets and Candy bar page, the Linens page and some others.

    I reactivated the plugin on this site for you to see the same problem.
    http://piercelitter.com/

    Plugin Author Shareaholic

    (@shareaholic)

    @rob which browser / OS are you using? Also, can you point me to a specific URL where you’re seeing this happen?

    If easier, you can hop on to a live chat – https://www.hipchat.com/gnzzy5DQC

    Thread Starter Rob

    (@promoting-all-things-good)

    It seems to be ok in Opera version 12.16.
    Not working properly in Firefox, IE, Google Chrome, or Safari.
    http://piercelitter.com/the-process/

    It seems to be intermittent on which pages it effects.

    Plugin Author Shareaholic

    (@shareaholic)

    @rob I’m still unable to replicate. Have you tried restarting your browser / computer just in case there is something weird happening on your setup?

    Thread Starter Rob

    (@promoting-all-things-good)

    Yes, I have cleared cache in all my browsers, Cleared DNS cache on my computer and restarted my Computer. Same problems still exist.
    I’m using Windows 7.

    I contacted the theme developer earlier today on the piercelitter.com site and they witnessed the same issues.

    If I turn of the shareaholic plugin everything works fine.
    I’m very confused as to why you can not replicate the problem.
    Are you going through each tab?
    Is the theme flowing seamlessly between pages as it should?

    Plugin Author Shareaholic

    (@shareaholic)

    Can you try going back to v7.2.2.0 to see if that fixes it for you? — http://ww.wp.xz.cn/plugins/shareaholic/developers/

    Thread Starter Rob

    (@promoting-all-things-good)

    Deleting it and uploading 7.2.2.0 did not help the problem on piercelitter.com.

    I had to deactivate it because this site is live.
    Once deactivated everything is working fine again.

    I sure hope you all get it figured out as I see I’m not the only one with this problem since the updated version.

    p.s. My wordfence plugin has detected changes to my akismet plugin core files that was modified after I updated shareaholic on both of these sites that are now having problems. Why would your update change these files?
    Something isn’t right here.

    Plugin Author Shareaholic

    (@shareaholic)

    Shareaholic doesn’t touch Akismet… something isn’t right. Are you sure your servers have not been compromised in any way?

    Thread Starter Rob

    (@promoting-all-things-good)

    After further investigations the Akismet plugin was updated today.
    I believe your plugin is having an interference issue with the updated version of Akismet.

    I just updated the Akismet plugin on another site and left the update alone for shareaholic and the site is working fine.

    I hope all this effort has helped you narrow down the problem.

    Thank you for all your efforts.

    Thread Starter Rob

    (@promoting-all-things-good)

    The Latest update to 7.3.0.1 did not fix this loading issue. πŸ™

    Thread Starter Rob

    (@promoting-all-things-good)

    Update 7.4.0.0 did not fix this problem.
    If it was only one of my sites then I would think maybe it’s just a glitch.
    But, everyone of my sites that I updated to your latest version is creating this same problem. All of my sites that I did not update your plugin on is still working fine. Hmmmmm…

    Anyone recommend a better or more compatible Sharing plugin?

    Plugin Author Shareaholic

    (@shareaholic)

    I had a long chat with the other site owner that was facing a similar issue. It turned out that another plugin was causing the delays and not Shareaholic. For your particular case – we really need more information to move forward. We need to isolate whether this is a theme/plugin conflict.

    To isolate a theme issue:

    – Try switching over to a wordpress default theme and see if the issue continues. If it does, we know it’s not the theme.

    To isolate plugin conflict issue:

    – Try to disable all plugins BUT shareaholic and see if things improves. If there is an improvement, turn on each plugin one at a time — with the goal of isolating a plugin that may be conflicting.

    Please let us know the results!

    ps – wordfence is taking over 2 seconds to load on your pages.

    Thread Starter Rob

    (@promoting-all-things-good)

    Neither suggestion worked.
    Same result with a stock wordpress theme and no plugins except shareaholic. πŸ™

    Plugin Author Shareaholic

    (@shareaholic)

    Do you have any browser add-ons installed? Have you tried disabling them and trying?

Viewing 15 replies - 1 through 15 (of 24 total)

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