Latest version is broken (multiple versions)

  • jcreem

    (@jcreem)


    4 years, 6 months ago

    Latest version results in PDFs that are only partially rendered with none of the font based content showing. Note I’ve upgraded the rating to 3 stars (from 2) as the problem is not quite as simple as I originally thought. It’s not just the latest version that is broken as I’ve tried a roll-back and I am seeing problems on all of them (with some PDFs).

    Might seem odd to ‘increase’ star count given that but – this plugin was working and is now not working on multiple sites with certain PDFs (i.e. old posts on site used to display properly, now without changing content, they no longer work). The fact that reverting the plugin did not fix it implies there is likely something in the overall dependency tree breaking things. Ultimately it is the end user experience that matters but it did not quite seem fair to drop to 2 stars when it is not as simple as a version upgrade for the plugin breaking it.

    • This topic was modified 4 years, 6 months ago by jcreem.
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  • PDFG Support

    (@wppdfsupport)

    4 years, 6 months ago

    Hi @jcreem,

    I’m sorry to hear that you are having issues with the documents rendering correctly with the latest version of the plugin. Can you please send us an email to [email protected] with a link to a page/post where you are experiencing this issue so we can investigate.

    Thread Starter jcreem

    (@jcreem)

    4 years, 6 months ago

    Thanks. I sent sample PDF, a javascript console snippet and (after seeing this request) a link to a sample broken page.

Viewing 2 replies - 1 through 2 (of 2 total)

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