Latest version problems installing

  • Resolved collinslad

    (@collinslad)


    8 years ago

    The latest version of Wordfence (free version) won’t completely install on one of my sites. It has done so without any problems on all websites on my hosting account, except the primary domain.

    It’s showing this message – Wordfence could not register with the Wordfence scanning servers when it activated. It also keeps asking me to fill in contact info and accept T&C’s – which I’ve done around 10 times. I’ve deleted it and reinstalled on that site and deactivated other plugins one by one, but the problem continues.

Viewing 3 replies - 1 through 3 (of 3 total)
  • wfsteve

    (@wfsteve)

    7 years, 12 months ago

    Hello @collinslad,

    Great job in your initial troubleshooting by disabling plugins to help isolate if the issue is related exclusively to Wordfence or if it’s an issue with interference between the Wordfence plugin and another plugin on the site! You are on the right track.

    The next step I suggest is to use our Wordfence Assistant to delete all Wordfence data from your database before re-installing the Wordfence plugin.

    Let us know if you are successful in installing after using the Wordfence Assistant tool.

    Thanks,
    Steve

    wfchloe

    (@wfchloe)

    7 years, 11 months ago

    Hello!

    I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

    Thanks and have a great day!
    Chloe

    Thread Starter collinslad

    (@collinslad)

    7 years, 11 months ago

    Yes, it’s resolved – one of the files in the database had crashed, so I had to manually delete it, then reinstall, which cured the problem. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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