Layout builder widget is empty

  • Resolved MirkoB82

    (@mirkob82)


    4 years, 6 months ago

    Hi,

    this morning i updated SiteOrigin PageBuilder to the latest version. after the update, all my pages are shown properly in output, but if i go in the editor to edit something, the Layer Builder widgets windows are empty: i can just see sometimes a “0”, or see the same labels in the right column (layout, mobile layout, design,…) shown in the place of the content and nothing else.

    I urgently need help, as i urgently need to edit such page blocks.

    Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Andrew Misplon

    (@misplon)

    4 years, 6 months ago

    Hi Mirko

    Please, try seeking a working baseline. Does the issue resolve if you temporarily deactivate all plugins except for those authored by SiteOrigin?

    Thread Starter MirkoB82

    (@mirkob82)

    4 years, 6 months ago

    Hi Andrew,

    i noticed that the problem occurs randomly. When it occurs, the only way is to deactivate all plugins, OR to flush the browser cache. In both cases the situation reverses to normal; anyways, after some refreshes or updates (of any page) suddenly the problem newly occurs.

    No difference whether I flush browser cache or deactivate plugins: it happens in the same way and same (random) frequency. For example, i re-activated all the plugins and the editor worked for almost an hour (nearly 10 page updates/refreshes), then it stopped again. then, i flushed browser’s cache, and started working again.

    Plugin Support Andrew Misplon

    (@misplon)

    4 years, 6 months ago

    Hi Mirko

    Thanks for the update.

    Are you perhaps using MetaSlider?

    Plugin Support Andrew Misplon

    (@misplon)

    4 years, 6 months ago

    Hi Mirko

    I hope your week went well. A quick follow-up message to check if you’ve made progress. Thanks, Andrew.

    Thread Starter MirkoB82

    (@mirkob82)

    4 years, 6 months ago

    Hi Andrew,

    thank you for reaching out.
    I’m still testing: at the moment the problem did not happen again, but i had less chances to edit the pages. Let’s see in the next days when i’ll have other chances.

    Thanks for now!

    Plugin Support Andrew Misplon

    (@misplon)

    4 years, 6 months ago

    Hi Mirko

    Thanks for the update.

    If the issue re-occurs, perhaps try checking the browser console while editing the Layout Builder. You can do by following the steps outlined here https://ww.wp.xz.cn/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis. Errors will be displayed in red text.

    Thread Starter MirkoB82

    (@mirkob82)

    4 years, 6 months ago

    ok, thanks! I’ll keep you posted in case.
    Have a nice weekend

    Plugin Support Andrew Misplon

    (@misplon)

    4 years, 6 months ago

    Thanks. You too 🙂

Viewing 8 replies - 1 through 8 (of 8 total)

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