Layout Editor in Edit Layout does not unfold

  • sdraaijer

    (@sdraaijer)


    3 years, 5 months ago

    Hi, the editor of Custom Layouts has some odd behavior. In the Edit Layout mode, the harmonica to select the template in the Layout Editor does not unfold. So I cannot select anything,

    I de-activeted, deleted and re-installed the plug in, but I cannot get the harmonica unfold.

    See image here: https://snipboard.io/29dqhp.jpg

    Thanks in advance!

    Silvester

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Code Amp

    (@codeamp)

    3 years, 5 months ago

    Hey @sdraaijer , it sonds like there is a Javascript error on our admin page.

    Can you open the JavaScipt console of your browser and screenshot (or copy + paste the text) of any errors you see when accessing our layout editor?

    Most browsers have a JavaScript console, this article explains how to open it in the most popular browsers:
    https://www.coursera.support/s/article/learner-000001653-How-to-open-the-Javascript-console?language=en_US

    If you have any issues with this, let me know, and I’ll try to help.

    Thanks

    • This reply was modified 3 years, 5 months ago by Code Amp.
    Thread Starter sdraaijer

    (@sdraaijer)

    3 years, 5 months ago

    Hi, thanks for the message.

    Please have a look at the JavaScript error message in the screencapture.

    https://snipboard.io/c3tBbv.jpg

    Thanks in advance.

    Silvester

    Plugin Author Code Amp

    (@codeamp)

    3 years, 5 months ago

    Hey Silvester

    Apologies for the delay, things got busy towards the end of last year so just playing catchup now.

    So I’m assuming the arrow (to unfold the layout editor) is not working as per this gif: https://drive.google.com/file/d/1NnfUm4aAQijBuqQku6hhMVBojXR4hslX/view?usp=drivesdk

    The screenshot you sent me of the JS console suprising as it doesn’t seem to show any error with our plugin, so its a bit of a tricky one.

    I think we should try the following approach:

    First, lets check for conflicts with your theme and other plugins – the best way to do that is:

    1. Switch to a default WP theme
    2. Disable other plugins

    Once you do this, test our admin page again, and see if the issue exists.

    Another thing we can try is to create a temporary WordPress site showing the issue. There are some great sites such as InstaWP, which allow you (for free) to create disposable WordPress sites.

    You can create a InstaWP site here: https://instawp.com/

    From there, I would try to recreate the issue, by going through this process (adding themes, plugins etc) you might find the culprit.

    Once we know where the conflict arises, we can hopefully figure out an approach to solve the issue.

    Let me know how you get on.

    Best

Viewing 3 replies - 1 through 3 (of 3 total)

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