Layout mismatch between Builder Preview and Generated Certificate

  • luigi

    (@corlui)


    1 month, 3 weeks ago

    Hi Academy LMS Support Team,

    I am experiencing a critical alignment issue with the Certificate Builder using aBlocks.

    The Problem: When I design the certificate in the editor, everything looks perfectly aligned over my background image. However, when the certificate is actually generated (Frontend/PDF), the dynamic placeholders like {{learner}}, {{course_title}}, and {{completion_date}} shift significantly from their intended positions.

    Technical Details:

    • I am using a custom PNG background image.
    • I have used a Container with a fixed width to ensure consistency.
    • Despite the preview showing the text correctly over the lines of my design, the output is completely different.

    What I need:

    1. How can I ensure that the ‘Preview’ matches the ‘Final Output’ exactly?
    2. Is there a specific CSS or setting in aBlocks to ‘lock’ the absolute position of the placeholders regardless of the screen size?

    I have attached a screenshot of my intended design. Looking forward to your help.

    Best regards. Luigi

Viewing 4 replies - 1 through 4 (of 4 total)
  • linkon242662

    (@linkon242662)

    1 month, 3 weeks ago

    Hello luigi,

    Thanks for reaching out to us, & sorry for the inconvenience.

    Kindly visit our support portal and create a support ticket regarding your certificate issue here:
    https://community.kodezen.com/tickets?assignee_id=2

    Once you’ve submitted the ticket, our support agent will review your issue and work to resolve it as soon as possible. Also, please include your staging site admin access in the support ticket so we can properly investigate and fix the issue.

    Best regards,
    Academy LMS Support Team

    Thread Starter luigi

    (@corlui)

    1 month, 2 weeks ago

    hi, Account created and ticket sent , thank you . Luigi

    Thread Starter luigi

    (@corlui)

    1 month, 2 weeks ago

    data sent, thank you

    Luigi

    Thread Starter luigi

    (@corlui)

    1 month, 2 weeks ago


    Reluctantly added reply

Viewing 4 replies - 1 through 4 (of 4 total)

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